Onboarding Manager

We are seeking a talented and motivated Onboarding Manager who will be responsible for guiding our valued customers through the configuration of our Radar® platform. More specifically, the Onboarding Manager will own the customer experience during the onboarding process, manage the project timeline, assist the customer in defining their requirements, configure the Radar® platform, and deliver user trainings. The Onboarding Manager will also provide customer feedback to product management and technical support to facilitate product and process improvements.

This position can be based out of our HQ in Portland, OR, or remote from anywhere in the U.S. Quarterly travel is required.

Essential Responsibilities & Duties:

• Onboard new customers as assigned, maintaining close customer relationships to ensure that we understand their business requirements and meet their internal deadlines

• Serve as the primary point of contact for managing the customer onboarding process over the phone and through email and web-based meetings to ensure user adoption, retention, and overall success

• Execute onboarding consistent with an established, but evolving plan

• Identify new ways to use and optimize the use of the Radar® platform in their business, build confidence in their understanding and use of the Radar® platform, and secure their return on investment

• Keep customers informed of new product features, gather their feedback, and advocate for them on any improvements to their overall experience

• Provide status updates to the Customer Success team and other departments at regularly scheduled meetings and upon request

• Demonstrate knowledge of the Radar® platform at an advanced level

• Configure the Radar® platform, as required, to facilitate customer onboarding

• Identify potential system and customer relationship enhancements

• Collaborate with the Customer Success team to continuously develop and improve onboarding-related processes and documentation

• Provide technical support to existing customers on an as-needed basis

• Work on other exciting internal initiatives, as specified by the Director of Customer Success 

 

Qualifications:

• 2-4 years of implementation/onboarding experience

• Working familiarity with SaaS applications

• Ability to work independently, problem-solve, meet deadlines, and excel in a fast-paced environment

• Strong interpersonal skills with the ability to achieve consensus and drive results

• Customer-centric orientation

• Detail-oriented with exceptional communication and project management skills

• Enthusiastic problem solver and collaborator

• Experience creating and rolling out training or educational programs

• Strong organizational skills 

What is Nice to Have:

• Exposure to the financial services, insurance, or healthcare industries

• Knowledge of HIPAA compliance and privacy regulations

• Knowledge of Jira, Project Management Software, Google Suite, and Salesforce

Research shows that people who identify as being from underrepresented groups are more likely to doubt the strength of their qualifications, so we encourage you to submit an application if you're interested in this role despite any reservations you may have about your background or skill set.

Who We Are

At RadarFirst, our mission is to solve complex data privacy challenges with innovation. We are revolutionizing incident response management using automated, smart, and purpose-built SaaS technology. RadarFirst is a pioneer in the privacy field, recognized for its innovation with multiple patents and high-profile industry awards. Our customers include some of the nation’s largest healthcare, insurance, financial, and government organizations.

Our Values

• Be Purposeful in everything we do

• Innovate for ourselves and on behalf of our clients

• Operate with Integrity

• Have Empathy for our clients and co-workers

• Show Resourcefulness

 

Why Join RadarFirst?

At RadarFirst, our team is filled with smart, thoughtful, and forward-thinking contributors who are experts at what they do.  Our culture of innovation and trust is paramount to our success. We work hard, but we also encourage and support a healthy work/life balance. We offer a generous package of benefits and perks that make RadarFirst a great place to work, including:

• Comprehensive benefits that include medical and dental, 401k, Life and Disability insurance, unlimited PTO, paid holiday time, 12 weeks paid parental leave, and  company stock options. Plus flexible spending accounts for medical, dependent care, and commuter expenses

• Community outreach programs to encourage giving back to our community both as a group and individually

• Commitment to anti-racism work and accountability to our short-term and long-term equity & inclusion action plan

RadarFirst is a community-first organization, operating on a hybrid model. We actively support all employees working in the way they need. For those who wish to work from the office, these are some features of our downtown Portland office:

• On-site amenities such as indoor bike racks, showers, lockers, and gym facilities

• Casual work environment in an ideal central location, close to great food, shopping, and transportation options

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

 

The salary range for this role is $65,000 - $75,000 a year.

 

 #LI-REMOTE

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Last updated on Aug 26, 2024