Learning & Development Manager

• Design and implement an effective learning and development program aligned with the company's goals and objectives.
• Develop, schedule, and manage assigned training programs (identification of learning goals, content creation, coordination with subject matter experts, deliver training sessions and workshops).
• Develop and facilitate training sessions on a variety of topics including but not limited to leadership, communication, customer service, sales, and technical skills.
• In partnership with Leadership, help to develop and support individual training plans based on employee progression and feedback (call coaching sessions, role-plays, trainings, call shadowing)
• Assess training needs of the organization, and design and deliver customized programs to address these needs.
• Identify and recommend external vendors as needed for content acquisition.
• Collaborate with department managers to identify key performance indicators and develop training programs to achieve those metrics.
• Project Management and delivery of corporate training programs to include new hire training (key focus on business partner roles), progressive tenure-based skills training, management development training, etc.
• Evaluate the effectiveness of training programs and implement changes as necessary to continually improve employee performance and productivity.
• Stay up to date with the latest training trends and technologies and implement best practices in the design and delivery of training programs.
• Partner with HR to develop and manage career development programs, mentoring programs, and other learning initiatives.
• Prepare educational materials, reference sheets, video training sessions, etc.
• LMS administration including the identification and implementation of new functionality.
• Manage Learning and Development course content library.

• Proven track record in designing and delivering effective training programs that drive business results.
• Strong knowledge of adult learning principles, instructional design, and evaluation techniques.
• Excellent communication, presentation, and facilitation skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Demonstrated ability to build effective relationships and collaborate with stakeholders across all levels of the organization.
• Ability to quickly build rapport with people via a collaborative approach.
• Passionate about coaching and developing others.
• Excellent written, verbal communication and presentation skills,
• Proficient in MS Office (esp. PowerPoint); prior experience with e-learning software is a plus.

• Bachelor's degree in Education, Human Resources, or a related field.
• 3+ years of experience in learning and development
• Ideally staffing industry expertise or in professional services, retail or healthcare environments.

• Robust Business Development training program
• Competitive salary with generous commission structure
• Comprehensive benefits package including paid time off, sick leave, and paid holidays.
• Unlimited career growth potential
• Ongoing professional coaching and mentoring
• Rewarding culture

• East Brunswick, NJ
• Remote is an option if willing to travel to NJ 2-3 times a quarter.

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision Insurance

Last updated on Nov 3, 2023