Audience Services Inbound Call Center Representative

• Answer inbound patron calls promptly with the intent to sell.
• Keep patrons updated on the status of their account funds, future virtual content, and updated season information.
• Prepare for a primarily digital season renewal campaign.
• Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity.
• Demonstrate the ability to solicit donations from patrons of Lyric Opera.
• Handle personal information with extreme confidentiality.
• Assist with office projects.
• Other duties as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.

• Demonstrated customer service experience.
• Demonstrated ability to maximize sales and patron retention.
• Ticketing and/or phone experience is a plus.
• Outstanding telephone communication skills.
• Strong interpersonal skills.
• Demonstrated attention to detail and aptitude to stay organized.
• Ability to work and think independently, a motivated self-starter.
• Must have basic opera, classical music, or theater performing arts knowledge.
• Knowledge of Tessitura is a plus.

• Ability to work from a remote location and/or in an office.
• Must be able to work evenings and weekends.
• Onsite and remote training may be required.
• Sitting for extended periods.
• Flexible hours.
• Ability to perform essential functions with or without accommodation.
• Ticketing business hours: 9 am-5 pm Monday-Friday. Additional hours may be required if an event is scheduled.

Last updated on Dec 10, 2024