Senior Engineering Manager, Platform

Senior Engineering Manager, Platform

About The Team

At Lob, we believe that infrastructure, reliability, and developer productivity are paramount to our success: The Platform and Infrastructure Engineering team is the vanguard of these efforts at Lob. We’ve seen the incredible power great infrastructure and tooling has to offer and are ready to take this effort to the next level as we transform the direct mail and print industry.

This role will lead a team of platform engineers, cultivating the existing foundation the Platform team has established while pushing forward to make observability, reliability, and productivity more accessible for the whole of Lob. Our work interfaces with stakeholders from product, engineering, data, solutions, and the leadership team. In the first six months, you’ll develop and refine a Platform strategy for Lob and lead the team on execution of key Platform projects.

As Senior Engineering Manager, Platform you’ll...

• Craft a vision and direction for Platform at Lob–with support from the leadership team, begin with a strong focus on durability and observability of all infrastructure.
• Partner with our engineering teams to cultivate a flourishing DevOps culture, reduce toil, drive end-to-end operational ownership, and accelerate velocity--we’re particularly keen on leveraging industry benchmarks like DORA to guide and measure our progress.
• Guild engineering teams on how to elevate systems in response to delivery quality issues, such as service degradation.
• Partner with our cross-functional stakeholders to design clear interfaces, such as SLOs and SLAs, that both meet their needs and align the team with our larger strategic vision.
• Partner with security and legal teams to maintain compliance and protect customer data. 
• Improve processes--project management, sprint management, stakeholder visibility--to help the team operate effectively.
• Be a coach and enabler for your team, you’ll empower them, rather than tell them what to do. We see engineering management as a support role: you will help your team build problem-solving muscle by practicing active listening, asking good questions, and giving actionable, timely, kind, and direct feedback 
• Engage, retain, and grow great problem-solvers and collaborators. You’ll be responsible for building diverse, inclusive teams, where everyone feels comfortable and safe being themselves at work; psychological safety is a first-order goal

What you will bring to this role...

• At least 4 years of experience as a manager with a growth-oriented mindset. We’d love to hear how you’ve led teams through various stages of growth
• A track record of successful Platform projects delivery in a variety of fast-moving environments. You’ve done engineering work at the senior level, solving complex technical challenges at scale. You’ve had to weigh difficult trade-offs and live with your decisions, and you can tell us what you’ve learned from them
• Some experience working with microservice ecosystems in a cloud-native environment. We run our services in containers, with a healthy smattering of serverless mixed in. We are heavily using Amazon Web Services (AWS). Specific experience with AWS (or GCP, or Azure) will be helpful in this role.
• Great communication skills. You should be able to explain your approach and the impact of your work to non-technical stakeholders in a way that is clear to them.
• A servant-leadership mindset. You seek to support your team, your stakeholders, and the company more broadly as a first-order consideration.
• Since great engineers come from lots of diverse backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a business setting.
• Since great technologists come from diverse backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a business setting
• A love for the domain and an appreciation for educating others about the hidden power of data products

The compensation for this position is structured to include a base salary + RSUs. Base salary bands are listed below.

CA/NYC Tier:

Base: $205,000.00 - $220,000.00

US Tier:

Base:$192,500.00 - $215,000.00

  

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Last updated on Aug 26, 2024