Duties:
Leads improvement initiatives using Lean, Six Sigma and other problem solving methods including: Continuous Flow, 5 S, Standard Operations, Pull Process, Reengineering, FMEA, Problem Solving Tools, Value Stream Mapping and other tools to identify opportunities for improvement. Leads projects of increasing complexity (including complex systems, political, change and organizational issues); Is able to work independently on business unit initiatives."
2. Able to work in an agile environment and follow methodolgy
3. Growing knowledge of ways to collect, organize, and generate statistical analysis on more complex problems and processes for use of statistical techniques for generating, organizing and processing data through the use of MIDAS, Excel, Access, and other database software programs. Is able to explain and teach others the interpretation of these analyses.
4. Researches best practices for improvement and appropriately incorporates identified best practices into process design.
5. May provide support to healthcare benchmarking systems including data collection, data submission, data interpretation and opportunity analysis, coaching to leadership and operational management on improvement opportunities and approaches.
Project Management
6. For assigned projects, develops a project scope document and project plan including the gathering of information, estimates of resources required, estimated timeline for completion, background, project objectives, description of proposed approach, deliverables, and a client communication plan.
7. Identifies core processes for end-to-end focus and applies the use of the HAP CPMO/CI Processes, incorporating the use of CI tools (Lean, six sigma, TOC, etc.) when appropriate.
8. Leads and facilitates assigned initiatives, in a consulting capacity, in support of organizational improvement [within a function] that will drive or have direct impact on process improvements, reducing waste, and enhancing patient and/or customer satisfaction.
9. Assesses organizational performance (e.g., a function, a department, a key process, etc.) in relation to established goals and standards; recommend new approaches, policies and procedures to effect continual progress toward goals and standards.
10. Provides advice and consultation on what to measure for performance metrics. Develops process performance metrics. Documents current processes and new processes, including extended and related processes (more complex); facilitates design of new processes incorporating process improvement fundamentals (removing waste, hand-offs).
11. Develop improvement action plans, quantify the business benefits, and provide leadership and mentoring to ensure implementation.
12. With assistance on assigned projects, drives implementation of critical business metrics & ongoing end-to-end process reviews. This will include the following steps: a) Identify key processes and their indicators; b) Establish baseline metrics; c) Report through financial and business review process; and, d) Develop and maximize improvement plans.
13. Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.
14. Conducts written and oral project updates for senior management and other leaders.
Training
Skills:
Communication Ownership
Understanding Motivation
Sensitivity Excellence
Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects deversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •
Last updated on Mar 16, 2022