Solutions Designer - CRM

Job Description:

Must Haves:

• Siebel Public Sector 8.x (10+ years) with 2+ year experience with Siebel IP2018+.
• Siebel data model (10+ years): Data model extension, EIM.
• Siebel Remote (10+ years): Docking Object, Siebel Anywhere.
• Siebel OpenUI (7+ years): PM/PR Scripting.
• Siebel Smart Scripts and Task Based UI (5+ years).
• Siebel e-Services ( 10+ years).
• Siebel EAI, EIM, BI Publisher Reports (10+ years).
• Oracle Service Cloud (OSC).
• JavaTM Enterprise Edition (J2EE), JavaTM, JavaScript, jQuery, Jscript bootstrap framework, HTML 5, and CSS (5+ years).
• REST web service (using JSON) (5+ years).

Responsibilities:

• Leadership in guiding the support, maintenance and expansion of the technical architecture and solution design of a complex Oracle Siebel Public Sector Implementation.
• Conducts application configuration based on product backlog items, business needs and technical requirements.
• Hands-on engagement in architecting and troubleshooting production issues of the Siebel implementation and its integration with subsidiary systems like PEP, ONE-KEY, ERDMS, Oracle Service Cloud and GIS (ArcGIS) in the Development and Production environments (i.e. BIP, OID and linkages / integration to existing solutions).
• Documenting processes and enhancement build books.
• Engaging with LRC and program staff to develop techniques to expedite implementation; working closely with Project Manager and lead architect and participate in the planning/designing processes.
• Knowledge and experience to evaluate fit/gap analysis between high level requirements and Oracle Siebel Public Sector capabilities.
• Research Oracle tools and techniques to inform/recommend improved design, functionality and/or performance.
• Develop unit testing scripts to confirm successful installation/configuration.
• Developing prototype build books, working with LRC staff on actual implementation document performance measures of the new environments.
• Development of technical architecture and deployment models.
• Develops prototype integration framework to ensure successful implementation using Open UI scripting, EAI, EIM, ETL, web service and REST service.
• Plan and develop data migration and/or integration (ETL or web services) from other solutions to the Siebel solution.
• Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides).
• Ensure designs are re-sizable / scalable for multiple screen platforms
• Recommend development and support technologies that provide more efficient code management.
• Ensure web pages and design are AODA compliant and are compatible across multiple browser technologies.
• Develop testing scripts to confirm successful installation / configuration and ensure integrity during change.
• Define diagnostic methods to help incident management Engages with LRC staff to troubleshoot problems in DR/RR migration and LOV migration.

Knowledge Transfer Requirements:

• Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.
• All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.
• Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and follow up questions.

•

Last updated on Jan 31, 2023