Browse
Employers / Recruiters

Collections Agent

abovelending · 30+ days ago
$35k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
About the Company
Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.

An Account Resolution Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies and regulatory requirements.

This position is hybrid 3x a week in our Northbrook, IL office.

You will

  • Review and analyze delinquent accounts to determine the best course of action for resolution.
  • Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
  • Negotiate repayment plans with clients in a professional and empathetic manner.
  • Document all interactions and agreements with clients in the company’s system accurately and promptly.
  • Monitor accounts to ensure compliance with agreed-upon payment plans.
  • Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
  • Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
  • Provide excellent customer service and support to clients throughout the resolution process.
  • Identify and escalate unresolved issues to the Operations Manager when necessary.
  • Participate in team meetings and training sessions to stay informed about industry trends and updates.

You have

  • High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
  • Minimum of 2 years experience in account resolution, collections, or a related role within financial services.
  • Strong understanding of financial products, services, and regulations.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and resolve conflicts effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • High level of integrity and commitment to maintaining client confidentiality.
  • Ability to work independently and as part of a team in a fast-paced environment.
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
-Considerable employer contributions for health, dental, and vision programs
-Generous PTO, paid holidays, and paid parental leave
-401(k) matching program with immediate 100% vesting
-Merit advancement opportunities

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending HR team.  No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

Last updated on Sep 4, 2024

See more

About the company

More jobs at abovelending

Analyzing

Chicago, Illinois

 · 

30+ days ago

Chicago, Illinois

 · 

30+ days ago

Chicago, Illinois

 · 

30+ days ago

Tulsa, Oklahoma

 · 

30+ days ago

Northbrook, Illinois

 · 

30+ days ago

More jobs like this

Analyzing
Invoice Operations Specialist$42k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Raleigh, North Carolina

 · 

30+ days ago

Accounts Receivable Clerk$49k+
avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

South Plainfield, New Jersey

 · 

30+ days ago

Dundalk, Maryland

 · 

30+ days ago

Buffalo, New York

 · 

30+ days ago

Process Associate (Collections and Account Receivables)$17+ / hour
D
dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

Wilkes-Barre, Pennsylvania

 · 

30+ days ago

Collections specialist$41k+
3
3pjdnwhnx9emmbtbtquolxbs33ip2s01d6nqd9eb3gi1xzyi269zjsp3ytg0yme1

Wyomissing, Pennsylvania

 · 

30+ days ago

Accounts Receivable Clerk$35k+
B
bpjdnwgu38j84sabghlw7x9mmxinki0297vano3tk7rjth7i2es8ayn8uhi63zh7

Las Vegas, Nevada

 · 

30+ days ago

Collections Professional II$40k+
X
xsjdnwmwsmsb7rjfwzk7n5wurxq3fj0687f9j9en8ki8fecgyg9uiyi3rit9dpy5

Reading, Pennsylvania

 · 

30+ days ago

Collector I$22.59-27 / hour
9bjdnw2mlhip8doaz2t0q9w4wphk960418ms6mtfp5oxvgnr76bfafpnr8c62y27

Costa Mesa, California

 · 

30+ days ago

Collections Representative$41k+
3
3djdnw5yqdh8wl3frr5t6561tvvokq01affwpxt3lcutzo4f8yt1aeiy3msk02or

Philadelphia, Pennsylvania

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status