Patient Services Representative I

• Represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• Draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• Demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to work in a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric. .
• Committed to all policies and procedures including company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• High school diploma or equivalent.
• Minimum of 6 months experience. One(+) years phlebotomy experience preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience a must.
• At least 1 year experience required.
• Candidate will greet patients, enter patient demographics, DX codes, test codes and insurance in the computer, draw blood, prepare specimen for shipment and more.

Last updated on Nov 15, 2023