Customer Success Manager

🌟Join Our Team: Customer Success Manager 🌟

Property Meld's vision is to radically improve how the property management industry handles property maintenance by offering intelligent maintenance. If you've ever had a maintenance issue at your housing rental, you know how much of a pain it can be to get it fixed quickly and reliably. It doesn't have to be this way.

As we redefine property maintenance standards, we’re in search of a dynamic Customer Success Manager. This is an in-office role at Property Meld HQ in Rapid City, South Dakota.

Here are some reasons why we love our home base:

🏔️ Love Where You Live: With over 16 national and state parks, vast forests, and numerous historical sites nearby, the region provides an inspiring backdrop that fuels our innovation and creativity. In addition to the incredible outdoor recreation opportunities, this is a close-knit community that values collaboration & support.

Trust in the Workplace: Our performance culture is built on a foundation of trust. The effort we put into fostering trust at Property Meld allows us to better support Melders in achieving their goals. A major source of development at Property Meld is the organic conversations that happen across both departments and levels.

A Customer Success Manager's Key Responsibilities:

Discovery & Recognizing Risk/Opportunity: Effectively identify and assess customer needs, risks, and opportunities to maximize engagement and success.

Driving Commitment: Excel in securing customer commitments, ensuring they are fully engaged with our solutions.

Directing the Customer: Skillfully develop and implement Mutually Agreeable Points (MAPS) for successful customer turnarounds, ensuring alignment and satisfaction for both parties.

Problem Solving: Demonstrate expertise in resolving customer issues with innovative and efficient solutions.

Follow-Up: Consistently provide effective follow-up, ensuring customer needs and commitments are met with excellence.

Why You'll Thrive Here:

• Proven experience in customer success, account management, or strategic consulting.
• Ability to work independently and as a collaborative team member.
• Strong communication skills, capable of inspiring and influencing others.
• High commitment to integrity and maintaining high standards in all work aspects.

Requirements:

✔️ Grit - do you run towards problems or not... and how's your stamina in those problem times/moments?

✔️ Humility - how open are you to your own flaws and therefore coaching, and how active is it to your DNA of success?

✔️ Ambition - do you want to be a bigger version of yourself? Something big/bold vision that you're holding yourself to of achieving in the long run.

✔️ Intellectual Curiosity - without being asked, how much do you peel into 'what could be better' in the world around you on a regular basis (doesn't have to be limited to your role).

✔️Communication - your ability to inspire and influence those around you toward your idea/vision/goal/objective.

• At least 4+ years in relevant roles.
• BA/BS degree or equivalent experience.

What We Offer:

The starting salary for this position is on-target earnings of $75,000-$107,000 annually with a combination of base + bonus structure.

• Healthcare through Wellmark Blue Cross Blue Shield
• Dental through Beam
• Vision through Beam
• $25,000.00 Life Insurance Policy sponsored by Property Meld
• Two Weeks PTO annually, and allotted upon hire
• One Week Meld Cares PTO annually, this time is for volunteering and giving back to our communities
• Employee Equity Program, each team member shares in the success we are achieving

Are You Ready For the Challenge? Join us on our mission!

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Last updated on Dec 13, 2023