DescriptionThe Care Coach assesses and evaluates member's needs and requirements primarily in a high intensive call center environment.
The Care Coach role also consists of caseload management activities, attending, and supporting events and home visits.
The role is subject to monthly metrics such as Phone Call Assurance and productivity expectations.
The Care Coach:o Employs a variety of case management strategies, approaches and techniques to manage a member's case.
o Identifies through a screening process for potential eligibility for state and federal benefits.
o Ensures member is progressing towards desired outcomes by continuously monitoring Members case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources.
o Understands own work area professional concepts/standards, regulations, strategies and operating standards.
Required QualificationsCall Center environment experience and/or inbound and outbound phone calls experience, such as a Queue
Demonstrated ability to manage and prioritize back to back calls and follow-up on member cases as needed.
Average call volume is 60+ calls daily
Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance and pass the required proficiency tests in both languages.
Intermediate/Advanced typing and computer navigation skills using multiple systems, platforms, and an ability to troubleshoot and resolve general technical difficulties
1-3 years working knowledge using the following MS Office Suite products; Word, Excel, and, OutlookAbility to manages multiple tasks and deadlines based on priority
Team player, ability to work with tight schedules, multiple priorities as well as work independently
Will be able to assist with phones, conduct screening, case management, must be bilingual, language test will be administered, temp for right now , may go perm and not guaranteed, no travel required and no mileage reimbursement required. Miami-Dade region.
*****MUST BE FULLY VACCINATED INCLUDING BOOSTER***** CPR CERTIFICATION NOT REQUIRED. ***TRAINING WILL START ON DAY ONE**** •
Last updated on Sep 29, 2022