This is a replacement request for a 2nd shift (2pm - 10:30pm M-F.) Manufacturing Quality Tech.
Job Description:
Role Summary:
Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance on diagnostic, therapeutic and patient monitoring medical equipment. Drives customer satisfaction through service excellence.
Essential Responsibilities:
1.Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
2. May assist more experienced technicians on basic and more complex repairs/resolution.
4. Effectively communicate and partner with teammates and colleagues.
5. Follow appropriate Client policies, procedures, hospital protocol, and completes necessary documentation.
6. Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
7. As instructed, implement Client/customer facility contract and supports business goals/objectives.
8. Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
9. When trained, able to share on-call responsibility.
10. Document all repair actions and submit reports/summaries according to schedule.
11. Ensure proper care of spares, tools, and test equipment, and ensure calibration.
12. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
13. Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
14. Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
Qualifications/Requirments:
1. Associates or Bachelors degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal Client Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
2. Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
3. The successful applicant must comply with Clients standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
4. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
5. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. •
Last updated on Sep 6, 2023