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Account Supervisor

Ready Set Rocket · 30+ days ago
$110-120k
Full-time
Remote
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About RSR

We’re Ready Set Rocket, a fully integrated digital agency driving business transformation. A consultancy at heart, we help our clients navigate the fast-paced world of technology disruption and changing consumer behaviors. We blend data, design, and media with conceptual and emotional storytelling to drive our client’s initiatives.

Forget what you’ve heard about agency culture—we do things a little differently. When life comes first, stellar work follows. We’re a “people-first” culture. Working here, you’re not just joining a crew of people passionate about creating incredible work; you’re also joining a team that understands prioritizing flexibility, and holistic health goes way beyond just words.

We’re huge on collaboratively overcoming challenges by supporting each other every step of the way. We’re all about pushing boundaries, learning from mistakes, and using every project as a chance to evolve and find fulfillment in the work.

At Ready Set Rocket, we take our numerous “Best Places to Work” awards super seriously. Big ideas, big talent, big impact.

What RSR Offers

Everyone deserves an environment where they can thrive. Ready Set Rocket offers a competitive package of benefits & perks including:

  • Hybrid Workplace
  • Generous Paid Time Off (PTO) 
  • Paid Family Leave Policy
  • Health Benefits: Medical, Vision & Dental Insurance
  • Life Insurance
  • Work from Home Reimbursement
  • Professional Development Subsidy
  • Pet Insurance
  • Dog Friendly Office 
  • 401k Retirement Plan & Matching
  • Kindbody Membership
  • Health Advocate 
  • One Medical Membership 
  • Talkspace Membership 
  • Fitness or Mental Wellness Reimbursement
  • Discounted Citibike Memberships
  • Volunteer Stewardship Days

At Ready Set Rocket, we don’t really like to brag, but we’ve earned a bunch of company culture awards including...

  • Built In NYC, NYC Best Small Companies "Best Places to Work" 2022 
  • Ad Age Small Agency Awards, "Best Agency Culture" 2018
  • Crain’s "Best Places to Work" in NYC 2016 & 2017
  • Ad Age, "Best Places to Work" 2016

Your Impact

Are you a strategic thinker, highly organized, and adept at building relationships? If so, our Account Supervisor role might be the perfect fit for you. As an integral part of our team, you will serve as a strategic consultant for our clients, reporting to the Senior Account Director. Your primary responsibility will be successfully managing accounts, while also contributing to the overall coordination of cross-functional teams to achieve client goals. You'll play a key role in assessing client business needs, providing strategic guidance, aligning internal teams with business objectives, and surpassing client expectations.

What Success Looks Like

  • Account Management: Skillful orchestration of account activities, proactive problem-solving, and strategic client engagement leads to increase client satisfaction, successful project outcomes, and long-term client partnerships.

  • Proactive Value & Business Growth: Proactively adding value by finding both new project and campaign extension opportunities within client organizations, leading to business growth, expanded scopes, increased client retention, and showcasing our commitment to client success.

  • Cross-Departmental Collaboration and Meeting Participation: Collaborating across departments to ensure timely completion of work within approved budgets results in cohesive teamwork and successful project outcomes. Ensure alignment with agency, project, and client goals through active participation and clear communication in both internal and client meetings.

  • Digital Ecosystem Expertise and Advocacy: Leveraging a deep understanding of digital advertising ecosystems, advocating for agency and client success generates strategic alignment and positive outcomes.

  • Budget Management: Seamlessly managing a diverse portfolio of clients, proactively managing budgets resulting in project financial stability, successful project performance, and high client satisfaction.

  • Client Meetings and Strategy Presentations: Captivating clients in meetings and assisting in the development of strategic client presentations enhances client confidence, satisfaction, and ensures successful collaboration.

  • Project Support: Coordinating with project managers and production teams to establish project milestones, ensuring project structure and inclusions align with both agency and client need.

  • Quality Assurance and Client Liaison: Performing final QA on major deliverables to ensure high-quality work delivered to spec, enhancing client satisfaction while serving as an internal and client liaison to foster open communication and strengthen relationships.

  • Strategic Problem-Solving and Adaptability: Utilizing keen problem-solving instincts and adapting to a dynamic environment which contribute to effective workflow management, handling multiple priorities, and achieving high-quality work with rapid turnaround times.

What You Bring to the Table

Our ideal candidate will understand how to work closely with various departments and clients, acting as an advocate for both the agency and client. You will have full management responsibilities of ensuring client success as well as the growth and quality of our client relationships. 

  • At least 5 years of digital agency experience in managing client relationships required

  • Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk, and run team meetings

  • Proven track record in prioritizing a heavy workload

  • Able to meet deadlines with accuracy and minimum supervision

  • Superb written and communications skills

  • Professional, friendly demeanor with extremely strong organizational skills and high attention to detail

  • Ability to solve problems with keen instincts and organizational experience

  • Positive, professional team-player

  • Proven knowledge of the digital ecosystem across the entire advertising landscape (paid, earned, owned media, social, mobile, user experience, web development, analytics, etc.)

  • Bachelor's degree preferred

At the discretion of RSR leadership, this job description is subject to change based on the evolving needs expected of the role and the changing demands of the business over time.

Workplace Culture

Hybrid: We believe in the best of both worlds! As part of our hybrid work culture, you'll have the chance to collaborate with our team in our vibrant SOHO NYC office a few times a week. 

Flexible: This role is most rewarding for those who master their own time. We're not your typical 9-5 punch-in, punch-out job. We thrive in the ebb and flow to accommodate the evolving dynamics of our work. If you can embrace the freedom to work autonomously while adapting to the changing demands of our project life cycles, this is the right place for you.

Compensation

Compensation is determined by years of experience and proven previous success in this role, level of expertise in the skills needed to perform this role at the highest level and cost of living in your area of residency. Salary Range: $110,000-$120,000

EEO Statement

At RSR we are conspiring to design a better world and we believe this goal can only be advanced by a team that is committed to diversity, represents different cultures, perspectives and backgrounds and prioritizes inclusivity as a pilar of our company culture.

RSR is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

 

Last updated on Jan 24, 2024

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About the company

Ready Set RocketReady Set Rocket is a digital marketing and creative agency that helps brands grow and engage with their audiences.

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