Account Supervisor

About RSR

We’re Ready Set Rocket, now a Sia Partners company we are a fully integrated digital agency driving business transformation. A consultancy at heart, we help our clients navigate the fast-paced world of technology disruption and changing consumer behaviors. We blend data, design, and media with conceptual and emotional storytelling to drive our client’s initiatives.

We’re huge on collaboratively overcoming challenges by supporting each other every step of the way. We’re all about pushing boundaries, learning from mistakes, and using every project as a chance to evolve and find fulfillment in the work.

At Ready Set Rocket, we take our numerous “Best Places to Work” awards super seriously. Big ideas, big talent, big impact.

What RSR Offers

Everyone deserves an environment where they can thrive. Ready Set Rocket offers a competitive package of benefits & perks including:

• • Hybrid Workplace
  • Health Benefits: Medical, Vision & Dental Insurance
  • Life Insurance
  • 401k Retirement Plan & Matching
  • Fitness or Mental Wellness Reimbursement
  • Work from Home Reimbursement
  • Professional Development Subsidy
  • Generous Paid Time Off (PTO)
  • Paid Family Leave Policy

Your Impact

Are you a strategic thinker, highly organized, and adept at building relationships? If so, our Account Supervisor role might be the perfect fit for you. As the main point of contact for our clients and an integral part of our team, you will drive client strategy and long term partnerships while ensuring client satisfaction and success. You’ll play a key role in assessing client business needs, providing strategic guidance, aligning internal teams with business objectives, and surpassing client expectations, reporting into our Senior Account Director.

What Success Looks Like

• Account Management: Serve as the primary point of contact for clients, managing relationships, expectations, and conflict resolution to ensure long-term client satisfaction and retention.

• Proactive Value & Business Growth: Proactively adding value by finding both new project and campaign extension opportunities within client organizations, leading to business growth, expanded scopes, increased client retention, and instilling our commitment to client success.

• Cross-Departmental Collaboration and Meeting Participation: Collaborating across departments to ensure timely completion of work within approved budgets results in cohesive teamwork and successful project outcomes. Ensure alignment with agency, project, and client goals through active participation and clear communication in both internal and client meetings.

• Digital Ecosystem Expertise and Advocacy: Leveraging a deep understanding of digital advertising ecosystems, advocating for agency and client success to generate strategic alignment and positive outcomes.

• Budget Management: Seamlessly managing a diverse portfolio of clients, proactively managing budgets resulting in project financial stability, successful project performance, and high client satisfaction.

• Client Meetings and Strategy Presentations: Effectively manage client meetings, driving clear communication and proactive solutions to address any challenges, ensuring continued partnership success.

• Project Support: Coordinating with project managers and production teams to establish project milestones, ensuring project structure and inclusions align with both agency and client needs.

• Quality Assurance and Client Liaison: Performing final QA on major deliverables ensures high-quality work delivered to spec, enhancing client satisfaction, while serving as an internal and client liaison fosters open communication and strengthens relationships.

• Strategic Problem: Solving and Adaptability: Utilizing keen problem-solving instincts and adapting to a dynamic environment contribute to effective workflow management, handling multiple priorities, and achieving high-quality work with rapid turnaround times.
  

What You Bring to the Table

Our ideal candidate will understand how to work closely with various departments and clients, acting as an advocate for both the agency and client. You will have full management responsibilities of ensuring client success as well as the growth and quality of our client relationships. 

• 5+ years of experience in managing client relationships in a digital agency setting is required

• Strong understanding of account and project management methodology including the ability to identify and resolve issues, manage risk, and run team meetings

• Proven track record in prioritizing a heavy workload

• Able to meet deadlines with accuracy and minimal supervision

• Superb written and communications skills

• Professional, friendly demeanor with extremely strong organizational skills and high attention to detail

• Ability to solve problems with keen instincts and organizational experience

• Positive, professional team-player

• Proven knowledge of the digital ecosystem across the entire advertising landscape

• Bachelor's degree preferred

At the discretion of RSR leadership, this job description is subject to change based on the evolving needs expected of the role and the changing demands of the business over time.

Compensation

Compensation is determined by years of experience and proven previous success in this role, level of expertise in the skills needed to perform this role at the highest level and cost of living in your area of residency. Salary Range: $110,000-$120,000

EEO Statement

At RSR we are conspiring to design a better world and we believe this goal can only be advanced by a team that is committed to diversity, represents different cultures, perspectives and backgrounds and prioritizes inclusivity as a pilar of our company culture.

RSR is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

 

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Last updated on Jan 24, 2024