Call Center Customer Service Agent

We areis seeking a motivated and customer-focused Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for customers, providing exceptional service and support through phone and other communication channels.

Salary: 

$950 - $1250 /week

Job Type

Full-time

Location: New Jersey
T WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously.
• Address customer inquiries, resolve issues, and provide accurate information about products and services.
• Maintain detailed records of customer interactions and transactions in the database.
• Collaborate with team members to resolve complex customer concerns.
• Meet or exceed performance metrics, including call quality and resolution times.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or a call center environment preferred.
• Strong communication and active listening skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficiency in using computer systems and CRM software.
• Problem-solving skills and a positive, customer-oriented attitude.

Benefits:

• Competitive weekly salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for professional development and career growth.

Last updated on Dec 13, 2024