<p dir="ltr"><strong><strong>THE ROLE…</strong></strong><strong><br></strong></p><p dir="ltr"><strong>THE OPPORTUNITY</strong></p><p dir="ltr">Working with the Board to optimise project workflow, deploy resources effectively, develop our freelance network and drive award-winning work, you will elevate our creative operation leading to high performance, in this newly created role. You'll be at the heart of a dynamic team, collaborating on innovative solutions and leveraging technology.</p><p dir="ltr">This role is ideal for...</p><ul><li dir="ltr"><p dir="ltr">A seasoned Creative Operations Director with a proven track record of success in the agency world </p></li><li dir="ltr"><p dir="ltr">Passionate about delivering amazing creative </p></li><li dir="ltr"><p dir="ltr">A high-performer, who has a strong eye for detail </p></li><li dir="ltr"><p dir="ltr">Strong commerciality and ability to maintain firm boundaries and SLAs with stakeholders at all levels</p></li><li dir="ltr"><p dir="ltr">A passionate leader, eager to foster collaboration and build a future-proof operations infrastructure</p></li></ul><p dir="ltr"><strong>JOB PURPOSE</strong></p><p dir="ltr">To strategically plan and oversee the deployment of the agency’s resources to balance the maximisation of agency profitability with the creation of exceptional, award-winning work.</p><p dir="ltr"><strong>Main Responsibilities and Activities</strong></p><ul><li dir="ltr"><p dir="ltr">Expertly track, prioritise and drive multiple concurrent projects to success</p></li><li dir="ltr"><p dir="ltr">Partner with relevant board members to define a roadmap for the creative department focused on the efficient production of world-class creative </p></li><li dir="ltr"><p dir="ltr">Short and long-term strategic and creative needs planning </p></li><li dir="ltr"><p dir="ltr">Determine the best approach for strategic and creative development working in partnership with internal teams</p></li><li dir="ltr"><p dir="ltr">Support management of the creative team - beyond resource planning, making creative culture, career development and training a focus</p></li><li dir="ltr"><p dir="ltr">Determine and work team to develop business cases for the introduction of relevant creative tools and technology to support efficient development and automation of creative</p></li><li dir="ltr"><p dir="ltr">Partner with client services, strategic and creative leadership to ensure project timelines, budgets, and resource allocations are met</p></li><li dir="ltr"><p dir="ltr">Implement monday.com successfully to improve productivity and resource management</p></li><li dir="ltr"><p dir="ltr">Analyse and produce reports on workflow data and utilisation, develop solutions to optimise efficiency and streamline processes</p></li><li dir="ltr"><p dir="ltr">Manage and allocate agency resources strategically, maintaining optimal team utilisation</p></li><li dir="ltr"><p dir="ltr">Maintain a strong understanding of creative production processes and agency resource requirements</p></li><li dir="ltr"><p dir="ltr">Develop SLAs for creative quality standards, train and embed these in the business </p></li><li dir="ltr"><p dir="ltr">Track quality issues, report monthly to the Director of Operations and CIO on how to address them</p></li><li dir="ltr"><p dir="ltr">Be planning focused to anticipate workload spikes, ensuring creative quality and on-time delivery</p></li><li dir="ltr"><p dir="ltr">Proactively identify business-critical issues and opportunities and lead problem solving and solutions for the most optimal creative delivery</p></li><li dir="ltr"><p dir="ltr">Lead and manage all traffic meetings required</p></li><li dir="ltr"><p dir="ltr">Identify opportunities to streamline and optimise delivery timelines</p></li><li dir="ltr"><p dir="ltr">Implement resource performance metrics and reporting systems</p></li><li dir="ltr"><p dir="ltr">Manage freelance cost-efficiency and track quality ratings in our CRM</p></li><li dir="ltr"><p dir="ltr">Survey freelancers to understand their satisfaction scoring and report back on areas of improvement to our senior management and wider teams</p></li><li dir="ltr"><p dir="ltr">Ensure compliance with all relevant legal and industry regulations </p></li><li dir="ltr"><p dir="ltr">Foster a smooth and positive experience of resource planning</p></li><li dir="ltr"><p dir="ltr">Lead our agency ISO9001 accreditation efforts </p></li><li dir="ltr"><p dir="ltr">Act with the highest level of integrity and confidentiality</p></li></ul><p><br></p><p dir="ltr"><strong>Skills & Experience</strong></p><ul><li dir="ltr"><p dir="ltr">Proven experience as a Creative Operations Director or similar leadership role (5+ years).</p></li><li dir="ltr"><p dir="ltr">Extensive knowledge of creative agency workflows and resource needs within the marketing / advertising industry</p></li><li dir="ltr"><p dir="ltr">Hands-on experience and leadership in building and optimising best in class creative operations </p></li><li dir="ltr"><p dir="ltr">Understanding of content and event production processes</p></li><li dir="ltr"><p dir="ltr">Proven experience building creative teams, identifying skills gaps, rolling out new processes globally, launching creative technology and commercial efficiency</p></li><li dir="ltr"><p dir="ltr">Able to ensure cost controls / protect agency and project specific commercial performance targets </p></li><li dir="ltr"><p dir="ltr">Demonstrated success bringing together and refining siloed operations to foster greater collaboration </p></li><li dir="ltr"><p dir="ltr">Strong understanding of resource management principles, best practices and technology</p></li><li dir="ltr"><p dir="ltr">Deep experience managing external partners alongside internal creative teams</p></li><li dir="ltr"><p dir="ltr">Excellent communication, collaboration and problem solving skills including with senior management</p></li><li dir="ltr"><p dir="ltr">A problem solver who thrives in changing and complex environments, and is efficient with limited resources</p></li><li dir="ltr"><p dir="ltr">Proficiency with data analysis and reporting tools</p></li><li dir="ltr"><p dir="ltr">Ability to motivate a team in a fast-paced environment</p></li><li dir="ltr"><p dir="ltr">Demonstrated ability to think strategically and implement operational improvements</p></li><li dir="ltr"><p dir="ltr">Experience working in an agency environment with global clients </p></li><li dir="ltr"><p dir="ltr">Understanding of influencer marketing is a bonus </p></li><li dir="ltr"><p dir="ltr">Passion for sports, esports, and/or gaming is a bonus</p></li><li dir="ltr"><p dir="ltr">Ability to work in Monday.com is a bonus</p></li></ul><p dir="ltr"><strong><strong>Department</strong><strong>:</strong> </strong>Operations<br><strong></strong><strong><strong>Location:</strong></strong> Manchester, 5 days in the office<strong><strong><br>Reports to:</strong></strong> Director of Operations<strong></strong><strong><br></strong><strong>Hours:</strong> Full Time<br></p> •
Last updated on Oct 23, 2024