Promotions Manager

• The purpose of the Promotions Manager role is to partner with global brands, internal partners and affiliate agencies to ensure the brands tactical plan for modules and tactic creation is executed with quality, speed, value, and compliance throughout the Customer Information Materials Lifecycle.
• The Promotions Manager is expected to be a creative problem solver who supports the achievement of the brands goals while always seeking ways to apply the process in a more effective manner.
• The Promotions Manager oversees a portfolio of assigned work for their respective brands and ensures execution against defined project plans and the overall promotional material approval process for their tactics.
• They work to positively build and maintain team health while removing barriers and providing clear, accurate internal quality process guidance to the brands.
• Key Objectives:
• Know the company, and its customers, internal and external business partners, and our specialty.
• Demonstrate a deep understanding of candidate role and associated work, information and material flows, processes, procedures, systems, and methods.
• Show understanding of your internal and/or external business partners people, processes, and technology (e.g., CIQ, VVPM, Wrike, Scope Deliver).
• Model understanding of clients products, the therapeutic areas they serve, maturity of molecules, etc.
• Exhibit an understanding of the healthcare environment, the pharmaceutical industry, our marketplace, and the drug development process.
• Demonstrate an understanding of how to influence/manage operating expenses and how they impact our departments contribution to the company.
• Possess an understanding of clients compliance standards and quality requirements (e.g., CIQ, MLR processes, key content approval, FDA, etc.).
• Model understanding of existing tools, how they are designed, who uses them, etc.
• Display sufficient understanding of IT language, systems, and processes.
• Demonstrate working knowledge of Medical, Legal, and Regulatory areas of concern for their brands/indications.
• Understand clients tactic types, and associated requirements, and model strong knowledge of tactic lifecycle.
• Have a thorough understating of Quality processes and must be capable of understanding and applying these processes and requirements when executing their role.
• Make patients lives better, embrace the Team, invite and adopt change, and advocate for the organization while getting work done compliantly.
• Key interface for the development marketing work.
• Define, oversee, and maintain a master timeline for all tactics within the portfolio in partnership with internal and external agency, brand, and reviewer partners.
• Track and communicate the progress of initiatives to internal stakeholders.
• Ensure the timely and successful delivery of solutions according to marketing needs and objectives.
• Proactively identify and resolve issues before they impact the business.
• Partner with internal creative services teams to deliver tactics.
• Consolidate and deliver feedback between internal partners.
• Assist with issue escalations as needed.
• Delivering on day-to-day responsibilities and leading innovation with excellence by listening, assessing, recommending, and executing.
• Advocate for each brands unique character, and quality, and readiness.
• Attend brand strategy and internal production services meetings.
• Build and maintain strong, long-lasting relationships with brand teams.
• Represent the brand teams perspective to team members.
• Communicates project needs and scope through our internal studio.
• Challenge strategies not aligned to brand positioning.
• Collaborate with leaders and team members to ensure marketing needs are represented.
• Exhibit willingness and ability to respond to the needs of customers and business partners and bring the Customer Experience Principles to life.
• Ensure quality, speed, value, and compliance throughout the Customer Information Materials Lifecycle.
• Act as initial point of contact for questions about marketing materials lifecycle for all internal and external partners.
• Identify ways to continuously improve processes.
• Partner with Sr. Account Lead to develop and execute on brand operational strategic plan.
• Remove barriers and provide clear, accurate internal quality process guidance to the brands.
• Manage overall PCA workflow.
• Facilitate project initiation meetings.
• Manage PCA online reviews, live reviews, consults, claims reviews, and tactic escalation meetings.
• Support claim approval process.
• Oversee/manage label-change planning, enables impacted tactics and claims to be identified and updated in a timely manner.
• Maintain Data on File per Quality process.
• Partner in the deviation process, log deviations using a quality management system, and pass them on to the internal quality process department to conduct an investigation into why, how, and how to prevent in the future.
• Implement internal quality process Change Control Requests using a quality management system (e.g., Trackwise).

• Experience in Marketing Operations, supporting Marketing Operations, or a comparable role.
• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or comparable role.
• Certification in Project Management.
• Product Launch experience.
• Experience with project management techniques and software (e.g. Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello).
• Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing).
• Proven ability to manage multiple projects at a time.
• Able to influence, collaborate, and work effectively on a team.
• Demonstrated enthusiasm and the ability to work under pressure to meet deadlines.
• Skilled at analysis, judgment, and decision-making, with an eye toward quality and continuous improvement.

• At least 2+ years experience working on account management/ customer liaison and working on projects supporting a regulated industry (e.g., pharma).
• Demonstrated verbal and written communication skills.
• Proven planning and organizational skills.
• Education Requirements:
• Bachelors degree.

Last updated on Nov 1, 2023