With a team of 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Position: Junior Customer Success Manager (f/m/d)
Location: Berlin, Germany
Your Mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.
The Team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.
HUMANOO is an automated DIGITAL CORPORATE WELLNESS SOLUTION for corporations and insurances worldwide that helps people lead healthier lives.
HUMANOO has offices in Berlin and Paris and helps users to improve physical and mental health by offering customised, on-demand programmes for fitness, yoga, mindfulness, sleep, and nutrition.
HUMANOO's pioneering vision allows users to be rewarded for health activity through monetary and non-monetary rewards, leading to sustained engagement and study-based health improvement.
More than 600 companies in over 10 countries are already successfully using Humanoo to make their employees and clients healthier and more productive. TK, Coca Cola, Axel Springer, Korian, Nürnberger Versicherung, CSS are only some companies using HUMANOO.
Tasks
As a Customer Success Manager, here's how you'll make an impact:
- Act as a trusted partner for our existing clients, focused on long-term value generation
- Manage a portfolio of customers, with a strong emphasis on retention and growth
- Be the first point of contact for clients, offering creative solutions to address any challenges
- Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding
Requirements
- At least some experience in Customer Success, Business Development, or Key Account Management
- Proficiency in English and German is a must; knowledge of Portuguese or French or Spanish (or any other European language) is a strong plus
- Full-cycle account management skills, from onboarding to success
- Experience and knowledge of onboarding clients onto platforms
- Strong collaboration skills with other departments
If you're a passionate, analytical, and data-savvy professional with the ability to prioritise effectively, we want to hear from you. Your unique personality and expertise are what we're looking for in our diverse team.
Benefits
- We build champions: your growth is essential to us: we offer performance cycles every 6 months to identify successes and growth opportunities. You can take advantage of a personal development budget and up to 3 days for learning activities. We enjoy constantly exchanging and learning from each other through shadowing, learning sessions, and enduring collaboration.
- We win together, and we lose together: Our company has employees from more than 25 nationalities all over the world. We share one thing in common: we value regular peer-to-peer and management feedback. We believe in growth through dialogue and by asking the right questions: Management is happy to listen to you on open Monday all-hands or by a coffee chat.
- We balance speed and quality: we believe in agile and autonomous work, where priorities matter. We like to try new ideas and value A/B testing when developing our product and daily work.
- We believe in INTEGRITY: everyone is entitled to a healthy and balanced life, and we support it through additional health insurance, substitution for lunches, mobility, internet, and a discount for Urban Sports to support your regular physical activities.
- We enjoy flexibility at work and recognize the importance of team bonding: for this, we have chosen the hybrid work approach. Do you prefer to work from the beach? No problem! With our remote working policy, you can do it too.
- We are ONE TEAM: Every newbie starts with a detailed onboarding. In your first days, you meet stakeholders and learn about our history, processes, product, strategy, and vision. We value collaboration and flat hierarchies: our management is always approachable for feedback and new ideas.
- We are committed, driven, and inspired: we value people who take ownership of their ideas and implement them. With us, you can see the real impact of your work! We are committed to growing: each quarter, we conduct an anonymous survey to see where we can improve as a company.
- Some extra perks: permanent contract, 28 days off + 1 more day off for every year you stay with us (capped by 3), and 24 and 31 December free. And you can have 2 additional vacation days if you keep active in the Humanoo app! And this is not all: we also have a budget for regular team events, Monday breakfasts, etc.
Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to provide a response within a period of 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:
- Initial Screening Call (45 minutes): You will engage in an introductory conversation with a representative from our Talent Acquisition team. This call serves as an opportunity for both parties to get acquainted.
- Hard Assessment (60 minutes): In the next step, you will have a hard skills discussion and engage in a conversation with the Hiring Manager (Head of Customer Success Team). This stage is designed to assess your problem-solving skills in a real-time mode.
- Value-Add Discussion (45 minutes): Following the Hard skills assessment, you will have a conversation with representatives from the Customer Success teams at Humanoo. This session aims to evaluate how you can contribute to and collaborate with potential future colleagues within the Customer Success team.
- Lead Interview with CEO (45 minutes): As a final step, you will have a one-on-one interview with our Chief Executive Officer (Founder). This conversation will provide an opportunity for you to connect with a key member of our leadership team.
After the completion of these interview stages, our hiring team will convene for a debrief session to discuss your application. Following this debrief, our Talent Acquisition Partner will reach out to you to provide feedback and communicate the final decision regarding your candidacy. We value your interest in our organisation and appreciate your participation in our selection process.
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Zuletzt aktualisiert am 19.04.2024