Technical Analyst

Apifonica is an Estonian company with its headquarters in Tallinn and offices in Poland, Germany (Tenios brand), Italy, Latvia. We offer intelligent cloud solutions and develop software solutions for communication services for businesses in Europe. Apifonica is a highload cloud communications platform that allows companies to automate their conversations with customers. Apifonica is a fully customisable solution for automation of communication in HR, sales and customer support. This automation is tailored to the customer’s goals as our experts analyse your workflows and we customise our platform to fit your project: from basic automation of voice & text notifications to complex solutions fully integrated with your IT system featuring AI-powered voicebot, smart reporting and workflow automation. Among our customers are such big brands as Ergo (Germany), Huawei (Germany), Decathlon (Poland), LPP (Poland), Sportsalliance (Netherlands), 4F (Poland), SkyEng (Cyprus), Jeronimo Martins (Poland) and others.

More about Apifonica: www.apifonica.com

Now we are looking for an active and highly motivated experienced Technical Analyst for our main flagship product – Voicebot.

Tasks

What will you be doing:

• Identification, definition and management of technical requirements from the Customers
• Interact with Customers (interviews, document analysis, requirements workshops) and internal domain experts.
• Creating technical specifications for project teams and collaborating with Customers for approval
• Building information and business process models
• Developing project documentation
• Building diagrams of information and business processes

Requirements

The ideal candidate should have:

• Native German language + English (B2+) language for internal communication.
• Strong analytical and problem-solving skills
• Ability to identify and formalize various types of requirements
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Knowledge of business process and system notation
• Understanding of the principles of information system interaction

Benefits

Why Apifonica?

• Remote form of work. We're flexible about when and where we work, though we do gather up from time to time in office to discuss our plans and spend some quality time together.

• Different formats of employment. You can choose what suits you better – employment contract or a B2B agreement.

• Learning and development. Our teams plan out courses for each of their member and we cover the expenses.

• Great career and competitive salary. You'll become part of an international team, learn from the best and grow as a professional. Besides payment, we’ll also give you uncapped bonuses.

Last but not least, you'll enjoy the inspiring and fun atmosphere we have.

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Zuletzt aktualisiert am 19.04.2024