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D

IT Customer Relationship Manager

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5 · 30+ days ago

Richmond, VA, US

$146k+
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Full-time

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Job Description:

Position-specific responsibilities and duties will include, but are not limited to:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned specific Divisions or groups to act as a point of focus/resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, and service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects, and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with client policies, standards, and guidelines.

•

Last updated on Apr 4, 2023

About the company

D

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

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