Job Description:
- Position-specific responsibilities and duties will include, but are not limited to:
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Assigned specific Divisions or groups to act as a point of focus/resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Responsible for building and maintaining relationships with assigned business partners.
- Interfacing with project managers, and service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects, and service delivery requests.
- Identifying, championing, and communicating customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with client policies, standards, and guidelines.
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Last updated on Apr 4, 2023