The Opportunity
At Springboard, Teaching Assistant support is critical in helping students stay engaged, motivated, and complete successfully.
Teaching Assistants are experienced professionals in their field and are passionate about supporting students to learn the content covered in our curriculum.
TAs provide support via Slack to help students progress in the curriculum by answering quick-stop questions.
Please reach out to us with any questions to mentorrecruiting@springboard.com
Responsibilities:
- Answer student questions and spark conversation
- Provide high-quality responses to student questions and technical/curricular review requests in the form of email and Slack to help students unblock themselves
- Balance your shift time among the posted student questions; ensuring not to leave questions unanswered
- Spark stimulating discussions by posting interesting content and questions on Slack
- Become familiar with other student support channels and be able to direct the student to the appropriate channel if relevant
- Answer subject matter questions and provide feedback/troubleshooting on student assessments and curriculum-related elements
Expectations:
- Knowledgeable about the curriculum of the course you are supporting
- Available to answer subject matter questions and provide feedback/troubleshooting on student exercises, projects, and other curriculum-related elements via email
- Able to log in multiple times per day to answer student questions
- Be empathetic, kind, and polite, and have excellent written communication skills
- Be patient and take your time to understand the intent of the student when they reach out, analyze their issue, and further adapt to the situation depending on the dynamics of the interaction
- Able to demonstrate interest in the student's success
- Proficient with and able to explain the usage of tools covered in the curriculum
- Effective at guiding learners through content, as well as troubleshooting and responding to technical questions; sharing screens/control as necessary to facilitate guidance
- Great at time management and prioritizing important elements at times of high TA demand
- Become familiar with other student support channels and can direct the student to the appropriate channel if relevant
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This
notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.
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Last updated on Nov 6, 2023