Receptionist

Receptionist
Location:2505 West 15th StreetPanama City 32401
Pay Rate $13.00/hrs.
Fingerprinting will be required. These results take 1-2 weeks to receive.

Duties of Contracted Services Interviewing Clerk (SSR and Meeter-Greeter)

The primary function of this position is to serve as a "Self Sufficiency Representative in a lobby setting for the ACCESS Business Model. The incumbent is expected to meet and greet customers, assist customers in navigating through the self-service lobby, answer general inquiry questions, and assists with resolving My Access Account and Electronic Benefit Transfer problems.
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution. Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets. Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks. Assists customers with referrals to other agencies and community resources. Monitors lobby traffic flow and notifies supervisor of any issues. Completes client registration clearances (CRAD) as needed. Conducts abbreviated interviews.