Position Overview
We are looking for a dynamic and experienced Program Manager (PM) to play a pivotal role in driving large-scale change and transformation programs including onboarding new clients to the SaaS platform and transitioning existing clients' systems from on-premise infrastructure to a SaaS environment as well as managing the ongoing SaaS operation. An ideal candidate will have extensive experience managing complex IT transitions for large companies, a strong background in SaaS delivery management, and a deep understanding of SaaS platforms.
The PM primary responsibility is to oversee the end-to-end service delivery process, ensuring adherence to SLAs, fostering strong client relationships, and driving continuous improvement initiatives. The PM acts as the main point of contact for clients, managing their expectations and serving as an advocate for their needs within our organization.
The Work Environment
Our mid-sized office environment is in a great location downtown - we are right by St. Lawrence Market, close to the Distillery District, and 10 minutes away from the Financial District! Work may be in-office, remote, or hybrid, collaborating with other team members in-personal and digitally during regular business hours. We offer a flexible schedule, however, some work outside of normal business hours may be required on occasion due to time-constrained activities or collaborating with remote teams
Our Culture
Our culture is what makes Univeris a fantastic place to work! We have an inclusive work environment that is collaborative, dynamic, and open to new ideas. We incorporate integrity, honesty, and commitment into all aspects of our business functioning. From our open-door policy to our engaging company events, we take every opportunity to ensure that our employees are empowered, valued, and celebrated. In addition to our culture, we have other amazing benefits and perks that we offer to ensure you are at your best such as competitive compensation reviewed twice a year, robust health benefits, including yearly health care spending account available since day one and matching RRSP contribution program, personal and sick days are provided to the whole organization, etc.
At Univeris, we embrace diversity and inclusion and are committed to equal employment opportunities. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may e-mail a request to
careers@univeris.com.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.