Did you know someone completes a Go1 course or learning resource almost three times every second? We've grown from humble beginnings into the most diverse learning content aggregator on the planet. Our culture transcends physical walls, thriving in connections and collaboration. We embrace change as an opportunity for innovation and growth. Our pace is fast, and our goals are ambitious. If you love tackling bold challenges and growing rapidly alongside talented and humble people, you'll fit right in at Go1.
The next chapter of our growth story needs you. GO there with us.
As a Customer Success Manager on our Scaled Strategy team at Go1, you'll play a key role in helping our customers succeed. You'll be all about keeping our SMB clients and reseller partners happy and engaged, focusing on their retention and ensuring they're getting the most out of our platform. You'll spot areas where they might need a little extra support, work with the team on scalable solutions, and make sure they're seeing real value from what we offer.
How you'll make your mark:
- Customer engagement: Collaborate with the Customer Strategy team to develop and implement scalable engagement strategies through email, live training, and proactive outreach.
- Customer support: Quickly respond to customer inquiries, providing expert advice and leveraging Go1’s resources to help customers maximize the platform’s benefits.
- Earn the love of our customers: Monitor customer health scores and proactively address potential risks to meet and exceed retention targets.
Process improvement: Contribute to the development and enhancement of the scaled Customer Success (CS) model, including tools, resources, and group engagement programs.
Why you're a great fit:
- Track record of success: At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction (Ideally in L&D/Ed-Tech/Saas).
- Relationship building: You're great at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
- Data & analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
- Collaborative mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
- Client Success & planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.
#LI-AE1
Benefits:
At Go1, our employee benefits extend far beyond a paycheck, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.
- In addition to your base salary: Annual bonus or commission plan.
- Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
- Public Holiday Swap: Swap a public holiday for another preferred day.
- Wellbeing & Learning Days: Additional five days paid leave per year.
- Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
- WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
- Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
- Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
- Wellbeing Support: TELUS Health EAP or Spill.
Check out Life at Go1: LET'S GO!
•
Last updated on Aug 21, 2024