Did you know someone completes a Go1 course or learning resource almost three times every second? We've grown from humble beginnings into the most diverse learning content aggregator on the planet. Our culture transcends physical walls, thriving in connections and collaboration. We embrace change as an opportunity for innovation and growth. Our pace is fast, and our goals are ambitious. If you love tackling bold challenges and growing rapidly alongside talented and humble people, you'll fit right in at Go1.
The next chapter of our growth story needs you. GO there with us.
As an Education Customer Success Manager in our Scaled Strategy team, you’ll play a crucial role in ensuring our K-12 clients derive maximum value from Go1’s platform. You’ll focus on driving engagement, adoption, and advocacy, with a strong emphasis on customer retention.
Why you'll love this role:
- Scale with heart: Support a rapidly growing customer base by balancing scalable solutions with a deeply customer-centric approach.
- Innovate with purpose: Collaborate with our Customer Strategy team to research and develop proactive engagement strategies that resonate with our diverse K-12 clientele.
- Lead with data: Utilise insights from Gainsight to drive proactive outreach, mitigate churn risk, and foster customer growth.
How you will spend your days at Go1:
- Develop a deep understanding of Go1’s products and services to empower K-12 clients in maximizing their use of our platform.
- Respond promptly and effectively to customer inquiries, providing best-in-class support.
- Monitor customer health metrics, identifying risks and implementing strategies to meet retention targets.
- Contribute to the continuous development of our scaled customer success model, including tools, resources, and engagement programs.
- Foster a community of customer advocates who champion the Go1 brand..
Why you are a good fit:
- Track record of success: You have at least two years of experience in customer success, with a strong history of exceeding KPIs related to retention, customer satisfaction, and product adoption.
- Relationship builder: You excel at forming meaningful connections with customers, driving impactful conversations that lead to results.
- Data-driven: You love diving into customer data to uncover insights that guide your strategy and actions.
- Collaborative mindset: You’re a team player who values diverse perspectives and knows how to work effectively in a remote, global environment.
- Customer-centric: Your experience in client success planning enables you to uncover hidden needs and address core challenges effectively.
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Benefits:
At Go1, our employee benefits extend far beyond a paycheck, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.
- In addition to your base salary: Annual bonus or commission plan.
- Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
- Public Holiday Swap: Swap a public holiday for another preferred day.
- Wellbeing & Learning Days: Additional five days paid leave per year.
- Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
- WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
- Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
- Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
- Wellbeing Support: TELUS Health EAP or Spill.
Check out Life at Go1: LET'S GO!
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Last updated on Aug 21, 2024