Customer Success Manager

The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the APAC market. This role involves ensuring customer satisfaction, maximizing the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.

Why you'll love this role:

Drive Results: Utilize data, our technology stack and customer insights to achieve company and client objectives in product adoption and engagement.
Shape Education: Directly influence how customers engage with our learning catalogue, revolutionizing the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
Be the voice of customers: Assist customers by providing best-in-class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products.
Grow personally and professionally: Learn and share best practices at a global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various cultures and regions all over the world. 

Why you're a great fit:

• Track Record of Success: At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)
• Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.  
• Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product. 
• Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions. 
• Client Success Mindset & Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.  
  

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Last updated on Aug 21, 2024