Support Desk Team Leader

As an experienced Support Desk Team Leader, we are looking for someone who really understands HOW a successful Helpdesk operation works.

Perm position – Hybrid working model [2 days based in our Droitwich office] Competitive Salary + company benefits

You will be leading a Team of 3 x Senior Technicians & 6 x Technicians who are accountable for remotely servicing, maintaining & upgrading a wireless network. Essentially your team will be responding to customer network issues whilst providing technical support and troubleshooting in order to meet deadlines and technical resolution.

Although not essential we are particularly keen to meet Support Team Leaders who may have Utilities, Telecoms, Energy, Fibre or Wireless sector experience.

More about Airband

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey. We have invested heavily in new wireless technologies to deliver fast download speeds within rural areas and our customers love it!

What we need from you

• Established experience in a Team Leader or Supervisory based IT or Support role.

• Key skills in people and individual development, managing people performance and empowering a Team to work cohesively in order to deliver an exceptional Support service.

• Tech savvy with a good understanding of computer systems, mobile devices and other tech products.

• A background that demonstrates leading, coaching and overseeing Team SLA’S, targets, and how to achieve these.

• We need a customer orientated individual who can respond across a wide range of business Divisions so effective communication is key.

• A background working within reactive, changeable, multitasking based work environments.

What can Airband offer you?

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working – a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!

• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.

• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

• Refer a friend reward scheme – a selection of great rewards to choose from!

We will be holding Interviews for the Support Desk Team Leader on week commencing 11th November 2024

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

We look forward to hearing from you!

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Last updated on Oct 18, 2024