ERP Program Manager

• Work with project managers to plan project schedules, budgets, and goals.
• Document and manage dependencies between projects and workstreams.
• Manage and work through project launch teams to ensure that the project scope and outcome are achieved.
• Execute, monitor, and control the schedule, cost deliverables, risk management, and scope to meet or exceed stakeholder and customer expectations.
• Responsible for allocating resources and management of the project team. Proactively manages potential conflict and resource constraints.
• Work across business to resolve elevated issues internally and with the customer, ensuring barriers that could impede program progress are removed.
• Accountable for scope change management within the project. Responsible for orchestrating responses to customer scope changes in collaboration with State leadership.
• Provide guidance and support to lower-level project managers.
• Collaborate with executive management to help achieve the expected goals and objectives of the program and associated projects within the program.
• Facilitate communication across the different projects and cross-functional teams.
• Manage program and associated project budgets.
• Work with State leadership to minimize new/competing projects.

• 20+ years of enterprise project management/program management experience;
• At least 5+ years working with a cloud-based ERP platform (SAP, Infor, Oracle, or Workday).
• Relevant certifications including PMP, PGMP, or other recognized licenses or certifications.
• Strong knowledge of project management tools.
• Strong knowledge of the SDLC project life cycle.
• Experience working with data systems and acting as a liaison between business users and technical staff.
• Strong leadership skills including the building of effective teams, an ability to manage conflict, the effective setting of priorities in the team, and an ability to clearly define roles, responsibilities, and objectives.
• Demonstrated ability to moderate and lead projects and drive technical decisions.
• Ability to prepare technical and strategic issues for management decisions.
• Effective strategic, long-term, and planning thought processes.
• Strong communication and presentation skills to project team and State leadership.
• Understanding of how data systems interact.
• Advanced skills in Microsoft Project, Visio, SharePoint, Microsoft Office Suite, Microsoft Project Online or other project/program portfolio management tool.
• Understanding and use of document management and version control.
• Ability to execute high-quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow-through with customers.
• Ability to develop and maintain positive work relationships.
• Ability to collaborate and work effectively as a team member.
• Excellent communication skills, both oral and written and organizational skills.
• Ability to organize and evaluate data to drive decision-making.
• Ability to work with diverse communities and sensitivity to the needs and concerns of various cultural groups.
• Demonstrated ability to identify and mitigate project risks.
• Experience with large public sector customers (another state or large county) is preferred but not mandatory.

Last updated on Nov 8, 2023