Customer Success Manager

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other, and respect each other while delivering best-in-class security solutions.

About the Role
Teramind is looking for a Customer Success Manager to help our clients achieve maximum business impact with our market-leading cybersecurity software.
This role will help manage the onboarding, user training, and account management functions for our customers.

Your day-to-day

• Own the post-sales client relationship across onboarding, training, renewal, and upgrades
• Serve as the integral link between our end-users and the Support, Product, and Marketing teams
• Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs
• Monitor and ensure upcoming renewals to maximize client retention
• Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction
• Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales

Requirements

• 2 years in a B2B SaaS Customer Success or Account Manager role
• Experience with subscription renewal and upgrade sales cycles
• Extreme attention to detail and organizational skills
• Excellence at building and managing high-level customer relationships
• Willingness to roll up your sleeves and understand the finer technical points of the product
• Ability to have high-stakes conversations with a variety of stakeholders

Benefits

At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 4 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Last updated on Mar 7, 2024