Client Success Manager (US/Permanent Work from home)

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of the requirements to the clients and other stakeholders.
• Develop new business with existing clients and/or identify areas where our solutions can be of used to the clients
• Track progress of each clients
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Requirements

• At least 2 years experience in account management preferrably for US/UK clients
• Excellent communication skills
• Has experience in HubSpot and other CRM software is a plus
• Can work from 4PM-1AM Manila time
• Experience in offshoring/outsourcing preferred

Benefits

- HMO Day 1 processing

- Permanent Work from Home Set Up

- Paid Time-Off

- Quarterly Sick-Leave conversion

- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

- Equipment provided

Last updated on Sep 26, 2023