Role: Technical Services - Office (DocuCare) Level 2
Location: North Chicago, IL 60064 Contract Duration: 12+ Months
Shift Hours: 8am-5pm (Mon-Fri)
Note: Travel up to 25-50% using personal vehicle required. So, candidate must have a valid DL and reliable vehicle. Once selected you should be eligible pass-through
Drug Test and
Background Test ESSENTIAL FUNCTIONS:
SKILLS:
- Lift and move up to 50 pounds.
- Read, write, and follow basic English instructions.
- Customer service and communication skills.
- Ability to manage multiple tasks.
- Perform duties with minimal supervision.
- Basic Equipment problem solving and diagnosis per training provided.
- Customer problem resolution including escalation as required.
- Coordinate work tasks to ensure fulfillment of SOWs.
- Track and report account information as required.
- 1-2 years relevant experience resolving customer and equipment printing issues.
EDUCATION:
- Minimum High School diploma or equivalent.
EDUCATION VERIFICATION:
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. •
Last updated on Nov 10, 2023