Manager, IT Site Support

Our Opportunity:

Chewy is hiring an IT Site Manager for our Dallas, TX fulfillment center! The IT Site Manager must be highly autonomous, possessing strong project and time management skills and have both the desire and professional proficiency in a fast-paced environment. They must possess outstanding customer service skills, in-depth understanding of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and tact is required. A successful track record of crafting simple, scalable solutions and solving high-level network problems is also significant as well as efficiently leading a local IT team.

What you'll do:

Key responsibilities include leading the daily activities of the department, solving pivotal application, hardware and network issues; documentation, analysis and resolution of raised help desk tickets; and working with local and remote IT Site Support Technicians, employees and operations management to quickly deliver high quality solutions to IT problems. This will provide you with the opportunity to learn and work with various equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. Additionally, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team.

Day to Day activities include network engineering and problem-solving, project management, leadership of local IT Support technicians, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company’s decision makers to identify, recommend, develop and implement efficient technology solutions in order to support our rapid growth!

What you'll need:

• Bachelors or Master’s degree in Computer Science or IT related field.
• 5-7 years of experience providing technical support in a Fulfillment Center environment.
• MS certifications such as MCSE, MCSA, and/or MCITP.
• Detailed understanding of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0.
• Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies.
• "High-level diagnostic abilities in a multi-user, high pressured environment.
• Detailed expertise of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Experience with Data Cabling / Computer Facilities maintenance.
• Demonstrated success in leading IT Support teams.
• Demonstrable skills in PC repair, troubleshooting, deployment, and liquidation.
• Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
• Experience handling vendor contracts, relationships and service outages.
• Ability to stand/walk for 10-12 hours per day.
• Readiness to work flexible shifts and scheduling including nights, weekends, and holidays.
• Participate in a 24/7 support and on call rotation.
• Experience working in an SLA driven environment.
• Experience supporting PC’s in a Windows Active Directory environment.
• Cisco CCNA
• Solid grasp of SOTI MobiControl device management
• Ability to lead high priority projects
• Confirmed ability to work efficiently with limited supervision.
• Ability to travel up to 25%.
• Have the ability to lift up to 50 pounds with or without reasonable accommodation.

Last updated on Aug 26, 2024