Regional Technology Manager

Regional Technology Manager

Role:

RSO provides oversight for all corporate technology spaces which includes Main Equipment Rooms (MERs), Telecommunication Rooms (TR) and co-location Facilities.

The RSO Regional Technology Manager will report to the Global Operations Manager and be responsible for driving and managing services requiring hands and feet in the technology room such as installations, decommission, and information-gathering activities. Part and parcel with all activities will be the responsibility for upholding global operating practices and firmwide controls including but not limited to media management, asset management, access control, and room hygiene.

Notably, this role will include the coordination, planning, and onboarding of technology rooms associated with the new site build-outs.

Responsibilities Include:

Regional accountability for activities in their assigned technology rooms including but not limited to incidents, requests, programs, and initiatives.

Support the build of new corporate sites with input as a stakeholder into the design process and responsibilities around preparing the spaces for operations and formally accepting them into the operations portfolio.

Visit each technology space performing an inspection on control areas such as media management, asset management, access control, and room hygiene. Document issues in tracking platform, oversite, and remediate.

Responsible for the overall lifecycle of hardware and media inclusive of its installation, ongoing support, decommission, storage, tracking, and destruction according to the firm's process and policies for technology asset destruction.

Manage third-party strategic vendors for technician dispatches and work within the RSO portfolio of technology rooms ensuring customer satisfaction and adherence to policies and procedures.

Plan and execute internal initiatives focused on improving services and stability.

Provide regular status updates on risks, accomplishments, and upcoming activities within the region.

Drive continual service improvement both internally and externally with vendors.

Skills/Capabilities

Excellent problem-solving skills

Working knowledge of technology room components, connectivity, architectures, and operational process

Strong customer service skills

Strong analytical, prioritization, and decision-making skills

Excellent vendor management skills

Ability to travel to offices in the region.

Qualifications/Experience:

College degree in related technical/business areas or equivalent work experience

Minimum of 10 years of business experience

Experience with Managed Service or alternate Outsourced Vendor models preferred.

Proven track record in execution and delivery roles.

SME in Vendor Management.

SME in Technology Program & Project Management.

MS Office