Director of Digital Services

 

Job Description:

 

The COVID-19 pandemic significantly impacts Company ability to serve residents at physical locations. This event is shifting Company need to provide consistently usable and accessible services to residents from in person to online. In response, departments are rapidly and independently making changes to their service models in ways not accounted for in the 2020 budget. As an organization, we risk designing a disparate digital service model at a time when the consistency, usability and accessibility of services to all residents are even more critical.


Scope of services/description of work to be performed

Coordinate the investment and implementation of delivering secure business-driven solutions for digital service to residents at the rate and scale matching current demand.

This engagement would leverage understanding of relevant public and private sector best practices to:

· Assess the state and limitations of Company current digital service delivery

· Identify the key digital capabilities and outcomes the county should target

· Recommend and provide a roadmap for how existing resources might be differently positioned to accelerate prioritized digital work and how to address remaining gaps in 2020