Department: Service Excellence
Hours: 9am-5pm & 10am-6pm
Patient/Visitor Screener Position Summary: In this role, the successful candidate welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The P/V Screener operates independently and is responsible for access control into the hospital by ensuring visitor and employee-screening policies are enforced.
Job Responsibilities: - Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
- Perform other duties as assigned.
- Have the ability to efficiently and effectively respond to information request and ability to multi-task.
- Assists with escorting patients to their appointment/procedure if necessary with a wheelchair
- Be on your feet 80% of the shift
- Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees.
- Functions as a respectful member of the health care team.
- Maintains strict confidentiality related work information (in accordance with HIPPA)
- Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
- Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
- Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to other HSS surrounding bldgs, etc.)
- Triage and escalate clinical concerns if patient fails screening to appropriate departments.
- Properly takes the temperature of patients, visitors, and vendors.
- Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
- Demonstrates knowledge of HSS current guidelines and polices related to visitor, patient, vendor, employee screening.
- Using EPIC (hospital EMR) and managing phone line in order to timely and efficiently respond to external and internal patients/visitors/staff inquiries.
- De-escalating and calmly communicating with agitated patients/visitors in order to understand, manage and resolve their concerns.
- Participating in unit huddle to be up-to-date with current policies and guidelines
Minimum Qualifications: To qualify you must have at least 2 years of customer service experience especially as it relates to clear, efficient communication, and the ability to quickly & effectively triage escalations. Attention to detail, organization, and ability to navigate potentially stressful situations. Must be self-motivated and able to operate independently. Bachelor Degree strongly preferred
Please send resumes over along with proof of education and proof of Covid vaccine.
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Last updated on Sep 20, 2023