Job Description...Identify, prioritize and assign work to the appropriate available resources to efficiently meet internal and external SLAs.
Communicate effectively with field personnel to log, address, escalate or resolve their immediate needs or concerns.
Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution.
Excellent Customer Service Skills
Proficiency in using Microsoft Office Tools, including Word and Excel.Excellent verbal and written communication, interpersonal and organizational skills.Strong analytic, problem solving skills coupled with high energy and motivation.Strong time management skills.Ability to multitask and work in a fast paced team environment.Work is performed on a computer at a desk and will need to be able to sit for extended periods of time.
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Diversity, Equality, and Inclusivity This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).
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Last updated on Jul 12, 2022