Duties/Responsibilities include:
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Minimum Skill Requirement:
Ability to speak and understand English and High School diploma are required. Another requirement is the ability to stand for periods of time (amount varies), physical movement and consistently walking within the workspace for the various job duties.
Bi-lingual Spanish or Creole, both spoken and written are highly desired. Ability to type 20 words per minute is nice to have.
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Last updated on Sep 13, 2023