Electronic Service Technician

• The electronic service technician candidate will support Client’s manufactured test equipment.
• Specific duties include Testing, calibrating, assembling, and disassembling of electronic instrument products to maintain functionality and accuracy.
• The candidate will be responsible for internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills. 
• Working within the designated area of expertise, the candidate will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
• This position requires calibration and repair knowledge of a wide variety of Client’s equipment.

• Prior experience is strongly preferred.  Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment.
• This position requires some education, specialized training/certification, or Military experience.
• Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must.
• PMEL experience strongly desired.
• Requires excellent communication and organizational skills.
• Demonstrates electronic and mechanical competence.
• Works with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Solves technical problems of limited scope and complexity.
• Performs adjustments, calibrations, and basic repairs.
• Escalates more difficult repairs to experienced technicians.
• Exhibits the ability to build and maintain professional relationships with wide range of people.
• Adheres to the highest standards of business ethics.
• Provides consistent, solid contribution to team and service center delivery goals.
• Exercises good discretion in the use of time and other Client’s resources.
• Maximizes the use of existing assets, multi-tasks effectively, and ensures Client’s resources are used properly (i.e., connector care, ESD, ETE).
• Maintains high workmanship standards and delivers on commitments.  Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high-quality service and minimization of re-repair.
• Communicates effectively with internal and external customers.  May initiate customer interaction as appropriate.  Escalates issues through appropriate channels when necessary.  This is done verbally or via written correspondence.
• Adheres to established production processes and is responsible for achieving established team production goals.

Last updated on Nov 2, 2023