Director of Business Analysis

BCTS is seeking a Director of Business Analysis

Join our BCTS Team1

The BCTS network of professional and seasoned facility solution companies provides the best in HVAC, plumbing, electrical, and many other services for facilities across the U.S. We provide service and facility maintenance in a wide variety of markets, including commercial, industrial, and institutional. Our companies average 50+ years in business, so you’re joining a team of experts who really know the industry.

BCTS is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

We offer a competitive compensation and benefits package.

Job Summary
The Director of Business Analysis is responsible for overseeing the analysis, design, and implementation of business processes and systems. The role focuses on optimizing systems functionality to drive business performance, enhance customer engagement, and ensure that business requirements align with technology solutions. Manages the full lifecycle of CRM business analysis, from gathering and documenting requirements to supporting the delivery and ongoing optimization of CRM-related systems and processes.

Responsibilities and Duties

• ​​​​Provide expert level technical / Tier 3 level support for COINS ERP CRM, operations, and service management modules
• Provide backup for advanced /Tier 2 level support for COINS ERP CRM, operations, and service management modules
• In coordination with COINS system administrator, configure, implement and train COINS ERP CRM, operations, and service management modules for BCTS companies
• Conducts organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures to assist management in operating more efficiently and effectively 
• Develop and implement operational analytical model for use across BCTS companies
• Utilize operational analytical model to identify continuous operational improvement opportunities
• Manage continuous improvement projects across BCTS companies
• Coordinate/collaborate with operations staff, accounting staff, COINS system administrator, and IT staff to develop necessary systems to implement analytical model and continuous improvement projects.
• Perform other related duties as necessary

Last updated on Dec 6, 2024