Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Wage to Contractor: ***
Bill Rate: ***
Positions: 1
Work hours: 9:00 EST 5:00 PST Monday - Friday
Location: 100% on-site in Santa Clara, CA
Travel: No
Travel expenses: N/A
Duration: Current contract goes through June 2021; with optional (4) 1-year extensions.
Contract to Hire: Based upon performance
Interviews: 1st round Phone interview / 2nd & 3rd rounds On-site (mandatory)
U.S. Citizenship Required? No
Background: Customary Client Screenings
Must include City, State, Zip Code at the TOP of the resume, as well as work authorization status
Job Description:
Summary:
The Delivery Manager supervises Contract Staff members including Application Analysts, and Business Analysts.
This position requires 10 to 15 years of management experience in an Information Technology environment supporting at least 1,000 users and must possess excellent communication skills and resource optimization experience along with strong technical experience in various environments.
The role is also responsible for evaluating and recommending solutions by working with all Customer groups impacted.
Experience with Public Sector and Local Municipalities is expected along with deep experience with key applications that commonly support these customers.
Experience with Agile and DevOps methodologies is an expectation and a plus.
The Applications Program Manager has overall responsibility for management of the Applications Portfolio (including strategy and Roadmap), the Plan of Record, and portfolio definition and strategic roadmaps as well as leadership of the Applications Services team.
Qualifications:
Master or Bachelors degree or higher in CS, CIS, MIS or equivalent
At least 15 years experience in IT application management including managing and motivating technical personnel.
1 year experience in managing teams using ITIL processes
Advanced knowledge in at least one of the following business areas Finance, Human Resources, Administration (e.g. Document Management), Web & Digital, Utility Billing, Land Management, Public Safety
Be knowledgeable of the Customers business strategy, objectives, processes and operations (including Customer departments)
Be knowledgeable about the assigned Service Tower(s), knowledgeable about other Service Provider Service Tower services that impact their assigned area(s), knowledgeable about Service Provider subcontractor and Third Party services and how all of these integrate to provide Services for the Customer
Previous working experience in project management implementing business applications.
Be experienced at managing day-to-day operations of business applications
Skills:
Working with business leaders to develop and align application strategies to business objectives
Ability to anticipate the direction of future application strategy and be proactive in identifying tactics to deliver.
Ability to translate the application strategy into plans and actions
In-depth knowledge of Information Technology application evaluation, development, implementation, testing and production support.
In-Depth knowledge of the software development life cycle.
Working knowledge of data processing concepts
Familiarity with various operating systems and industry-accepted standards, client/server application computing environments and relational database concepts.
Relevant certifications for the skills/application/service area/domain
Agile and DevOps Methodologies Responsibilities:
Be the primary onsite contact point for all matters relating to day-to-day service delivery including ongoing services supply/demand alignment and Service Tower performance management
Drive the delivery of seamless cross Service Tower Services to the Customer
Take ownership of the day-to-day Service Tower(s) operational relationships between Service Provider information technology service delivery and the Customer
Manage and coordinate the appropriate resources to ensure optimal Service Tower service delivery and ensure that all issues raised are resolved in accordance with the applicable defined Customer and/or Service Tower procedures and Service Levels •
Last updated on Jan 16, 2020