Coordinator, Client Services

Job Purpose:

The Coordinator provides day to day support to the assigned client services team in ensuring day to day account and client servicing operations are executed efficiently and seamlessly.

Responsibilities:

Essential Functions:

Campaign management

• Take ownership of monthly or ongoing recurring tasks to properly execute & maintain client’s campaign initiatives across Website, SEO, SEM, Display, Paid Social and other media as needed.
• Review approved internal media plans and create trafficking documents with the appropriate campaign creative. Deliver assets and associated tracking details to AdOps.
• Draft monthly Digital Marketing Reports and Presentations to clearly relay Key Performance Indicators and analysis. Including but not limited to reporting, formatting, data entry, and coordinating with collaborators and SME’s for their responsibilities

Web maintenance

• Make routine content updates in the CMS
• Coordinate with web team to deliver maintenance tasks

Internal and External Coordination

• Maintain professional & timely communication internally and externally
• Project and task management, including follow up, setting timelines, ensuring deliverables are complete and meet quality standards

Customer Management

• Recording all notes in both internal and client meetings, organizing notes and communicating with teams to ensure everyone is aware of their respective action items
• Work with assigned day to day client contacts to fulfil immediate needs and address questions
• Any other tasks as assigned.

Requirements:

• Degree from an accredited college or university, or equivalent experience
• Professional experience of 3+ years of experience.
• Basic knowledge of digital marketing and advertising channels
• Flexibility to take night-time or early morning conference calls
• Working experience with project management tools. Familiarity with ClickUp is a huge plus

Competencies:

• Strong time management skills
• Self-motivated, goal oriented, and able to work in a team environment.
• Excellent organizational and proven ability to manage multiple priorities.
• Strong analytical, problem solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions.
• Excellent written and verbal communication skills with the ability to effectively interface with internal and external stakeholders professionally
• Office Tools – Proficiency in Microsoft Office products Outlook, Excel, Word, PowerPoint. Proficiency in project management tools a big plus

Work Timings:

Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Gurgaon / Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.

EEO Statement:

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Last updated on Sep 5, 2024