Customer Success Analyst

Key Responsibilities:

• Own complete responsibility for client requests and reports; work with Customer Success Managers to understand the scope, structure, and delivery of the output within the timeline discussed.
• Manage tickets raised by clients, work with the relevant team to fix the issue within defined SLAs, and proactively research alternatives when the appropriate resource is unavailable.
• Actively maintain client dashboards and use data to analyze user behavior, highlight accounts and users where intervention is required, and work with the account managers to ensure smooth operations with the accounts.
• Collaborate with CSMs to develop strategies and initiatives aimed at increasing client engagement on the platform.
• Review and evaluate client-facing materials, including emails, reports, and presentations, to ensure they meet our quality standards and align with our brand guidelines.

Requirements:

• Basic SQL skills are mandatory
• Timeline and process-driven while managing multiple customers, tasks, and projects
• Familiarity with data and experience in creating data-extensive reports
• Strong communication skills, and fluency in spoken and written English
• Meticulous attention to detail and a commitment to delivering error-free final outputs.
• You thrive with cross-functional teams such as engineering, product management, sales, and marketing to drive client requirements
• Willingness to tackle things on your own
• Proficiency in MS Excel, MS PowerPoint, MS Word
• Educational background in Engineering/Math/Economics preferred

The candidate should be a quick learner and should be up to date with current technology trends. We solve complex, completely new problems in the financial domain which requires someone who is not intimidated by challenges, thrives under pressure and is hyper-focused on delivering exceptional results.

Experience: 2+ years of experience in data analytics

About Synaptic

Synaptic is a series B-funded India and US-based SaaS start-up that is bringing the power of alternative data to the world of investing. We unify real-time insights on companies across 100s of metrics onto one platform. Data is changing traditional investment research and we are at the forefront of this change. Our customers are some of the biggest and the most prolific venture capital firms, private equity shops and hedge funds managing hundreds of billions of dollars cumulatively. We are backed by marquee global funds like Valor Equity Partners, Ribbit, Felicis and Vy Capital.

Last updated on Oct 14, 2024