Invoicing Agent

Description:
Location: Gurgaon
Exp: 2 Years

Area of Responsibility:

• BackOffice activity to cover invoicing and billing queries
• Ensure that invoicing is processed accurately and to expected timelines
• Ensure that the SLA on billing query resolution is achieved and maintained
• Liaise with tech support for error resolution & system improvement
• Handle customer queries through emails

Activity Invoicing

• Ensure all travel tickets are invoiced daily
• Undertake manual invoicing & credit notes where required
• Perform billing administration tasks where required
• Maintain and ensure the accuracy of customer invoicing
• With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing
• Decrease the turn-around-time taken to render invoices to customers through process improvements
• Raise, highlight Invoicing bugs, issues with tech support for error resolution & system improvement
• Handle customer queries through emails

Skills/Experience:

• Ability and diligence to follow processes through to conclusion
• Strong time management skills
• Ability to organize and prioritize effectively
• Strong integrity
• MS office Proficiency
• Travel industry experience preferable

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Last updated on Jul 19, 2023