Sr. Systems Engineer

• Focused on superior customer service with high energy, professionalism, and welcoming characteristics
• Provides clear and accurate customer communication(s) in a timely fashion regarding the status of their issue or concern.
• Responsible for development & execution of processes and control systems to ensure the consistent delivery of highly secure & available backup & recovery platforms.
• Completes assigned installs and implementation projects in a timely fashion.
• Develops Infrastructure documentation to accurately reflect the as-built information of the solution design and includes details of our Backup & Recovery environments.
• Provides clear & accurate communications to the participating Sales or project manager regarding assigned tasks to meet implementation deadlines and objectives.
• Develop, validate, and maintain our Infrastructure documentation.
• Participate in team on-call rotation including all-hands on deck situations.
• Active participation in customer pre-test planning meetings.
• Close coordination with other internal teams (Network, Mainframe, Power Systems, Hosting, Test
• Management, etc.) in preparation of events.
• Setup and teardown of infrastructures for customer Disaster Recovery exercises.
• Provide technical support during customer exercises.
• Ability to work pre-scheduled alternate shifts to accommodate customer testing.
• Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value.
• Strong ability to work in a highly sensitive and confidential environment including Federal
• Implement and manage Customer POCs to technical closure.
• Work closely with the Sales & Product departments to secure new partners and customers.

• Five or more years - Industry-based experience with data protection technologies and/or Disaster Recovery software: Veeam Backup & Recovery, Commvault, Carbonite, Zerto, Avamar, etc.
• Five or more years - Industry based experience in storage, network and/or cloud-based
• Good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V
• Deep understanding of the relationship between RTO and RPO and how to overlay our Technology & Services to accommodate our customer's requirements.
• Familiarity with access control models and network security
• Basic understanding of IPv4 & IPv6, routing, switching, gateway, subnets
• Familiar with Protocols such as NFS, CIFS as well Fibre Channel & iSCSI
• Experience working with monitoring tools and SaaS applications.
• Experience in data life-cycle management with IT audit requirements
• Require excellent oral and written communication skills to convey plans, exercises, and activities.
• Ability to prioritize and organize effectively, including working on multiple projects.
• Competent in leading discussions advising Sales on services, solutions & design.
• Ability to operate in a fast pace, team-oriented and collaborative environment with tight

• Certifications within the Backup and/or Recovery technologies (eg: VMCE, VMCA, ZCP, VCP, etc)
• Advanced use of engineering level tasks with Linux operating systems (eg: RedHat, CentOS, Ubuntu, and SUSE)
• Automation and scripting experience a Plus (eg Ansible, Powershell, Python)
• Three or more years' experience working in a Managed Services Provider a Plus

Last updated on Nov 15, 2023