Partner Success Associate

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 540 million+ connected devices, apps and sensors and 200+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 21,000+ first responder agencies in six countries and supports 171 million+ emergencies each year. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. 

What this role is about:
As a Partner Success Associate, you will play a pivotal role in helping to successfully manage our relationships with our public safety partners. You will collaborate with public safety software partners in their integration of RapidSOS-sourced data and explore ways to optimize their integrations and understanding of the value they provide to emergency communications centers. You’ll have the opportunity to collaborate cross-functionally with members of the marketing, product, public safety, and engineering teams to provide an incredible partner experience. You’ll excel in this role if you are excited about wearing multiple hats at once, are self-motivated, able to achieve successful outcomes, and thrive at building fruitful and long lasting relationships.

What you’ll do: 

• Support the Public Safety Partnerships team in order to manage and grow relationships with our partners
• Support new public safety software partners in their onboarding, orientation to available APIs and supporting the proliferation of the integrations across their customer base
• Foster relationships with our partners by acting as a point of contact and trusted advisor for inquiries, issues, or escalations 
• Serve as a liaison between partners and RapidSOS internal teams on collaborative efforts and to resolve any technical issues 
• Communicate closely with our partners to understand their evolving needs from a business and technical standpoint; develop an in-depth understanding of RapidSOS products and services to effectively communicate their value to partners
• Perform partner support tasks including adding users and credentials, gathering data and reports, documenting integrations, and more
• Collaborate with Marketing on partnership campaigns to increase the brand awareness of RapidSOS
• Identify and improve areas in which the Public Safety Partnerships team can take ourselves to the next level, whether it be from a process or other key opportunities for growth 

What we’re looking for in our ideal candidate: 

• 3+ years experience in strategic partnerships, account management, customer success, business development roles, or other similar roles
• Empathetic and customer-centric mindset, with a passion for delivering exceptional partner experiences and ability to build rapport with partners 
• Highly self-motivated, strong work ethic and ability to multitask in a fast-paced environment
• High attention to detail with polished visual, written, and oral presentation skills - fluency in Excel and PowerPoint
• Technical aptitude with the ability & willingness to quickly learn and understand complex products or services
• Demonstrates experience in project management, adept problem-solving abilities, and exceptional organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
• An understanding and flexibility in working in a high-growth environment where priorities can shift quickly
• Ability and willingness to travel 10% of the time

Nice-to-have experience (but not required!):

• Knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow
• Understanding of APIs 
• Experience with creating documentation / training materials
• Working knowledge of CRMs - SalesForce, HubSpot, and PlanHat preferred

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $65,000 - $80,000. This role will also be eligible to receive equity options. #LI-Remote

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

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Last updated on Jul 30, 2024