Valet Manager

Position: Valet Manager

Type: Full-Time

Location: Richmond, VA

Travel: N/A

Position Summary:

The Valet Manager oversees parking services, ensuring a smooth and efficient process for clients. Responsibilities include coordinating, monitoring and managing valet attendants' activities, managing customer interactions, ensuring vehicle safety and security, developing and running full valet operations, coordinating valet parking assignments IAW guidelines and SOP. Supervision and management of employee conduct, customer interaction, and accountability is paramount. Valet Manager will provide safe, high quality, VIP customer service to every customer to fulfill overall valet parking customer satisfaction for VAMC. Valet experience is not required. Must have strong management and leadership skills.

Duties and Responsibilities:

• Assign, publish, and manage the Assistant Manager (if applicable), and Valet Attendant’s weekly work schedule, ensuring that all shifts are fully staffed daily

• Completion of the daily and weekly valet parking services usage report.

• Ensure scheduled valet attendants are available for daily operations based on the schedule

• Confirm schedule coverage and manage overflow operations to ensure contract performance

• Address and resolve staging or parking area conflicts and congestion

• Address and resolve customer service issues

• Maintain and implement regulations, policies, and procedures for safe operation of valet parking services

• Document any parking violators and / or potential incidents and report to VA Police, local law enforcement (if appropriate), and PM (Program Manager)

• Report unsatisfactory valet parking area issues to PM. The PM will dictate appropriate situations that should be reported to VAMC (Veterans Affairs Medical Center) personnel

• Inspect valet parking areas for hazards, maintenance needs, repairs, and snow removal; report to designated VAMC contact.

• Ensure valet staging and parking areas undergoing hazard, preventative / normal maintenance, repair work and / or snow removal by VAMC does not impact the successful delivery of valet parking services, and if it does, report to PM and designated VAMC contact

• Ensure cleanliness and safety of the valet staging area

• Identify and report any suspicious persons, behavior, and / or activity to the on-duty VA Police and/or local law enforcement as appropriate

• Responsible for ensuring all duties and responsibilities for the Assistant Valet Manager (if applicable) and Valet Attendant are carried out in accordance with their job descriptions and Company policies

• Act as a Greeter to respectfully greet customers entering the valet staging area. Greeter responsibilities include: -Verifying those eligible for valet parking services by viewing their VA Personal Identification Card (VAPID), or VA appointment letter, or if defined by the VAMC as an exception (e.g., active-duty military, or first-time visiting Veteran) -During extremely high-volume periods, assist with pulling vehicles forward in the valet staging area to enable arriving vehicles access into the staging area -Provide parking directions for non-valet parking customers -Provide facility and local directions to vehicle drivers

-Valet parked vehicle key accountability

-Maintain and supervise the lock box for all valet parked vehicles

-When Valet parking lot is full

-Instruct Valet Attendants to halt valet parking

-Direct arriving Veteran patients and additionally defined VAMC visitors to self-park in open, general parking areas

-Display the Lot Full sign -When Valet parking space becomes available

-Remove the Lot Full sign

-Instruct Valet Attendants to resume valet parking

• Complete the monthly valet parking usage report and submit it to the PM and COR no later than five (5) days after the end of the previous month. This report will include, but is not limited to:

-Number of vehicles valet parked and retrieved by date and hour -Date of any unusual circumstances or special situations with Veteran patients, as well as with visitors, vendors, and VA employees / volunteers. If an incident report was completed, a copy of the incident report will be attached

-Date of any incidents, which occurred in the valet parking area or in delivery of valet parking services, with a brief description of each incident and how it was handled, and the associated outcome. If an incident report was completed, a copy of the incident report will be attached

-Total amount charged in the separately submitted monthly valet parking service invoice

• Approve timecards and ensure employee time is properly annotated

*Under no circumstances will any Seventh Dimension, LLC employee accept tips or gifts for their services. Employees who are discovered accepting a gratuity for their services will be evaluated, counseled, and terminated as determined solely at the Company’s discretion.

Requirements and Minimum Qualifications (Knowledge, Skills, and Abilities):

• Strong management and leadership experience (minimum of 3 years' experience)

• High school diploma

• Valid state driver's license

• Clean driving record that must remain incident/accident free

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Physical Demands and Work Environment: While performing the duties of this position, the employee is regularly required to talk, listen, and write. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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Last updated on Aug 19, 2024