ABOUT US:
Braintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.
ABOUT THE HIRING PROCESS:
The hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.
Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.
THE OPPORTUNITY
About this Role:
Windstream is seeking a full-time Affordable Connectivity Program (ACP) manager, titled Consultant- ACP, to lead the ongoing program management of our ACP customers. The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.
In this individual contributor role, you will lead our ACP program, from the onboarding process to win-back campaigns and all points in between. This senior leadership initiative will require the timely, methodical, and detailed collection and presentation around our ACP program. The end goal of the ACP program is to optimize the number of ACP customers we can onboard while minimizing the number of customers that exit the program.
As a Consultant-ACP, you will delve into the journey mapping of an ACP customer, from the initial onboarding process to communication plans to optimizing the monthly experience to guiding the customer base through the yearly recertification process, all through an exhaustive review of account notes, recorded calls and other event documentation associated with the customer’s experience with Kinetic and the ACP process.
What You’ll Do:
Do You Have:
Our Benefits:
Apply Now!
Notes:
Our employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Last updated on Oct 19, 2023
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