Job Description:
Responsibilities: - Storage hardware subsystems including IBM, EMC, DASD and Removable(Tape) Media Devices and Virtual Tape, IBM/STK ATL (robotic tape library).
- Mainframe Tape, Virtual Tape & DASD Management.
- Work with Application teams supporting all Disk and Tape allocation issues.
- z/OS Operating System Storage installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
- Systems Managed Storage (DFSMS, RMM Tape Management, DFDSS DFHSM FDR ABR CPK, FDREPORT, FDRINSTANT).
- Disaster Recovery testing for all client's Divisions (FDR/ABR/ABARS/T-Rex/TPCR replication).
- Catalogs Management (Add, move, recover Catalogs, along with size adjustments).
- Storage monitoring tools installations and use.
- Monitor and add new storage volumes as needed.
- Hands-on expertise with System z storage data migration and replication.
- Z/OS(MVS) program product installation and support.
- Project Management (Microsoft Project and Project Life Cycle Processes).
- Per (1.) Incident Management + Change Management (Planning & Execution).
- On - call Escalation.
- Ticket Quality.
- Process adherence & Security compliance.
- Customer feedback ( Appreciations, CSAT survey results).
- KB preparation and review, Knowledge sharing & documentation.
- Root cause analysis / Problem Management + Capacity / Architectural Management.
- SLA compliance for tickets.
- Value Add.
- Training / Mentoring.
- Volume Management.
- Volume initialization & reclaim.
- Catalog Management.
- Scratch Pool tape Maintenance.
- Tape Library hardware support.
- Backup & Restore (HSM, ADDRSU & FDRABR).
- SMS routine changes & maintenance.
- VTS and ATL knowledge.
- Storage housekeeping jobs maintenance.
- FICON/ESCON Support.
- REXX coding support.
- JCL programming knowledge to run storage housekeeping jobs.
- Tape Management activities using ZARA etc..
- Dataset Management.
- Independently resolve tickets within SLA.
- BMC main view knowledge.
- DR Testing knowledge.
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