Customer Care Specialist

Are you communicative and enthusiastic and would you like to be a member of a young and ambitious team? Douleutaras is looking for an ambitious, talented and active professional, with excellent communication skills, for the staffing of the customer care department!

Get to know us

YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700.000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.

Our goal is to be the definitive services company - the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5000+ professionals, possess an NPS of 70+, collected 100.000+ customer reviews, are one of the international leaders in our space and are supported by top-tier European investors.

And we’re just getting started.

The scale of the opportunity ahead of us is immense. The global services market is valued at €6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it’s clear that our journey in the services sector has only just begun.

In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the €6 Trillion services market and becoming the global leader under our international brand name YourHero.

Who we are

We are here to change the future of Home Services and we have the team to back this up! Find out more about us here!

Why You Should Join

Impact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential.

Collaborative Environment: Be part of a close-knit team that values teamwork and open & honest communication.

Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities. In other words, don’t expect to be doing the same job for too long!

Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape.

Attractive Compensation: Enjoy a competitive salary, bonus structure, and benefits package.

Quick glance at what we do

See what they say about us in the news: CNN and Capital

This is how we always give back to the community

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About this role

We are looking for an enthusiastic and dedicated Customer Care Specialist to enhance our customer experience in Greece and other International countries. Therefore it is imperative that you possess an excellent command of the Greek and English language, both in writing and verbally.

Customer Care Specialist responsibilities include resolving customer queries, recommending solutions, and guiding our customers through features and functionalities.

To be successful in this role, you should be genuinely excited to help customers. You should be an excellent communicator who’s able to earn our clients’ trust, have an undoubted desire to help and always look at the details. You should be patient, empathetic, and have the ability to put yourself in customers’ shoes. Your goal should be to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction through every medium (phone, chat, email etc.)

Our team is constantly growing and so is our vision and our goals. If you meet the criteria of the role send us your application and become a member of a young group with innovative ideas and international ambitions.

Responsibilities

• Provide timely and accurate assistance to customers via phone, email, chat, or social media, ensuring high levels of customer satisfaction. Offer personalised assistance to the customers, paying attention to their specific needs and preferences and focusing on the solution.
• Address any issues or problems customers may have with their collaboration with professionals, being proactive wherever possible.
• Educate customers on our product and its features, and proactively address any issues or problems they may have.
• Monitor social media comments and engage with customers as needed.
• Provide feedback on customer pain points and needs to improve our product and customer experience.
• Manage back-office tasks related to customer accounts and job progress.

Requirements

• Strong verbal and written communication skills, with the ability to adapt to different user personalities.
• Fluent in written and spoken Greek and English; proficiency in other European languages such as Spanish, German or Portuguese is a plus.
• Familiarity with CRM systems, and knowledge of Salesforce and Zoom Contact Center is considered a plus.
• Customer-centric mindset with strong problem-solving skills, empathy, and a passion for providing exceptional customer experiences.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced, evolving environment.

Nice to have

• Experience in a similar position
• Have lived abroad using English as primary language
• Experience in travel industry
• Startup experience

Benefits

Our core belief and reason for existence is the care and attention we show our users, our community and our employees.

• You will feel the thrill of owning a business and marvel just a few weeks later at what you have achieved
• Impact the lives of millions of customers and of the professionals we partner with
• Being a part of an international team of domain experts in all functions
• Group Private Health Insurance
• Yearly allowance for YourHero product services
• Yearly allowance for personal development courses
• A bespoke development plan that will allow you to utilise your potential and grow quickly
• The pleasure of being part of a high-performance team that works hard but has plenty of fun in the process

It would be a pleasure to have you aboard this incredible journey!

Last updated on Apr 29, 2024