Bilingual Field Service Specialists

• Installs and services equipment for assigned customers. Conducts site visits customer to resolve technical issues as required. Assists in the resolution of escalated issues and participates in team resolution of non-routine or significant issues.
• Tests equipment and software changes remotely or at customer sites, communicates test findings to software development, or management as required. Reports equipment quality, or programming issues to management teams.
• Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers on basic operation and maintenance of equipment. Ensures the design, and delivery of technical training meets the needs of customers. Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
• Ensures equipment required for service, installation, or preventative maintenance are in good repair, and are stored safely. Requests new equipment when lost or worn.
• Requests defective or worn equipment to be scrapped and prepares required documentation.
• Maintains equipment logs as necessary.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.

• 3-4 years of college degree in Computer Sciences or Electronics
• A+ certification, Network+ or equivalent
• 3 to 5 years of working experience
• Proficient with MS Office (Word, Excel, and Outlook)
• Experience or familiarity with Salesforce will be considered an asset.
• Excellent problem-solving skills
• Good interpersonal and communication skills.

If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted. •

Last updated on Oct 25, 2023