Competitive Wages!
Eligible for Associate Bonus Program!
True North Hotel Group, an award-winning management and development company, is seeking a Front Office Manager to join our team at our NEW hotel, Candlewood Suites in McPherson, KS.
What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!
JOB SUMMARY:
Oversees and manages the front desk processes, staff, procedures, and efficiency.
MAJOR/KEY JOB FUNCTIONS (includes but is not limited to):
- Successfully recruit, hire, train, counsel and motivate department personnel.
- Actively supervise department personnel with authority to conduct all department performance appraisals in a timely and accurate manner.
- Participate in department budget preparation for line-item expense and labor, including proper scheduling of departmental associates.
- Manage and enforce uniform policy for all departmental associates.
- Ensure associates anticipate, acknowledge, and respond to guests’ needs by proper training of brand programs.
- Ensure proper delivery of guest services as directed by the General Manager.
- Maintain guest request/complaint log to ensure guest satisfaction. Assist the General Manager in resolving guest complaints concerning the front desk and/or billing inquiries.
- Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
- Monitor posting of all charges, especially guest charges, to minimize lost revenue.
- Coordinate daily with the sales department and General Manager about room availability and hotel’s yield management system to maximize suite revenue.
- Ensure all department associates are updated with the most recent information of hotel policy, safe work habits and emergency procedures, including all key control procedures.
- Supervise the training and handling of reservations, cancellations, and shop calls.
- Ensure proper procedures for guest safety deposit boxes.
- Promote good associate communication through associate feedback, oral and written communication, proper training, and a minimum of one department meeting per month. Set an example in communicating with other departments.
- Participate in weekend MOD development program and help with other departments as needed with a positive and cooperative attitude.
QUALIFICATIONS:
- High School GED or Equivalent
- Minimum 1-year relevant experience
- Requires knowledge of all front desk procedures and hotel operations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Must be able to lift, push, pull, carry, and place objects weighing less than or equal to 50 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stopping as well as stand, sit and/or walk for any extended period.
- The hotel operates 24 hours a day, 7 days per week and any time it may be necessary to move associates from their accustomed shift as business demands.
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Last updated on Oct 9, 2023