Branch Coverage Specialist

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington

Branch Coverage Specialist

Location:
Office/workspace location will depend on the employee’s location. The role will cover the branches and areas throughout Oregon. Travel is required.

Travel is Required.

Status:
Full-Time Regular, Non-Exempt

Pay Range:
The full pay range is $21.37 - $32.05 per hour (dependent upon knowledge, skills, and abilities)

We provide an additional $2.00 per hour bilingual differential for those employees who are able to support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Applicants are encouraged to apply by October 22, 2024 at 5:00 PM PST.

We are seeking a full-time Branch Coverage Specialist to join our team! This position provides exceptional customer service while assisting new and existing members. Travels to multiple branch locations to fill critical staffing needs which requires flexibility during open hours of all branches in the region. Reports to designated home branch when not providing coverage in another branch location.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Responsibilities:

• Handles escalated member requests and inquiries. Uses advanced problem-solving skills to negotiate an amicable outcome to the member while balancing risk and reward.
• Engages members and visitors authentically through asking fact and value add questions, assessing their needs, and originating or referring appropriate product and service recommendations.
• Uses internal tools to maintain complete records, track progress and seek new opportunities for learning.
• Opens new accounts, processes loan applications and documents, and all other member service processes while continuing to uncover additional needs.
• Handles IRA’s, Trust Accounts, and Business Accounts.
• Offers payment protection and is well versed in explaining debt cancellation options.
• Follows up with members to help them build wealth and deepen relationships.
• Serves as a role model of branch leadership, and can mentor, train and inspire fellow team members.
• Acts as a subject matter expert for new organizational initiatives.
• Assists in training of new systems/processes across branch network.
• Participates in community involvement events.
• All other duties as assigned.

Education and Experience Required:

• High school diploma or equivalent required.
• A minimum of two (2) years’ experience in a related field, including exposure to sales, service, cash handling, consumer loans, residential, business services, and operations in a credit union or other financial institution.
• Demonstrated ability to build strong relationships with members to identify member needs and cross-sell products and services. Must be fully proficient in all credit union systems and applicable hardware.
• Must be able to be NMLS (Nationwide Multistate Licensing System) and Notary Certified.

Knowledge, Skills and Abilities:

• Able to be flexible and take on a lead role in a short-staffed environment.
• Demonstrated ability to connect to members and co-workers through verbal and non-verbal communications.
• High level of knowledge and procedural expertise in the savings and certificate programs, loan types offered, and the features and benefits of all Credit Union services and products required.
• Strong sense of organizational identity through understanding the heritage and values of the credit union.
• Demonstrates ability to communicate with members in a professional manner enhancing the Credit Union's overall image.
• Able to organize work to give prompt attention to member's request, while at the same time meeting deadlines for work processing.
• Demonstrates skills in member-related account transactions. Ability to interpret and explain Credit Union policies and transactions posted to members' accounts.
• Demonstrated ability to identify and communicate appropriate products and services in a holistic, comprehensive manner for all member financial needs.

Benefits & Other Compensation:
This position is eligible for coverage under the credit union’s group welfare benefits program the first of the month following your date of employment. The benefits program includes coverage paid in full by the credit union, benefits which employees share in the cost, and voluntary coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.  

The credit union offers the utilization of Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) that are set up to reimburse you with pre-tax dollars for eligible healthcare and/or dependent care costs. Eligibility to contribute towards one of these savings accounts is effective with the medical insurance enrollment, based on the type of medical coverage selected.  

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Last updated on Oct 11, 2024